Account Manager

ACL Digital; Bloomington (IN); On-site; USD 37,000 - 63,000; Full time

Job summary

ACL Digital in Bangalore (On-site) is seeking a senior professional for GCC Staffing & Client Management to own strategic relationships with GCC clients, manage demand planning, and drive profitable growth.

You will lead end-to-end staffing, negotiate pricing, and oversee delivery, leveraging GCC/MSP/VMS models. The role requires 8–12 years of IT staffing and strong stakeholder communication across India.

Qualifications

• 8–12 years of experience in Business Development / Client Management within Staffing or IT Services organizations.
• Strong experience in IT Staffing (T&M / GCC model), with proven success in revenue generation.
• Demonstrated ability in managing large accounts and driving end-to-end sales cycles.
• Strong commercial acumen with expertise in rate negotiations and margin management.
• Experience working in fast-paced, high-pressure client service environments.
• Excellent stakeholder management, communication, and negotiation skills.

Responsibilities

• Own and drive strategic relationships with GCC clients for IT & Engineering staffing engagements, ensuring long-term account growth.
• Act as the senior SPOC for key GCC stakeholders, managing demand planning, fulfilment strategy, commercials, and delivery governance.
• Identify, develop, and expand new business opportunities across new, existing, and dormant GCC accounts.
• Lead end-to-end staffing lifecycle including demand qualification, fulfilment strategy, and delivery oversight in collaboration with recruitment teams.
• Drive revenue growth through effective pipeline management, account mining, and cross-selling opportunities.
• Lead complex salary, billing rate, and margin negotiations, ensuring profitability and competitive positioning.
• Manage high-pressure client environments, critical escalations, and ensure timely resolution with strong stakeholder communication.
• Track, analyze, and report pipeline, revenue forecasts, and fulfilment metrics to leadership.
• Consistently achieve and exceed quarterly and annual revenue targets.
• Represent the organization at GCC forums, leadership meetings, and industry events to strengthen brand presence and network.

Skills

Stakeholder management

Negotiation

Account management

Strategic relationships

Revenue growth

IT staffing

Tools

GCC model

MSP

VMS

Job description

About This Job

ACL Digital

Location: Greater Bengaluru Area, India

Work Mode: On-site

Industry: IT Services and IT Consulting

Job Description

Work Location: Bangalore

Role & Responsibilities – GCC Staffing & Client Management

• Own and drive strategic relationships with GCC clients for IT & Engineering staffing (T&M) engagements, ensuring long-term account growth.
• Act as the senior SPOC for key GCC stakeholders, managing demand planning, fulfilment strategy, commercials, and delivery governance.
• Identify, develop, and expand new business opportunities across new, existing, and dormant GCC accounts.
• Lead end-to-end staffing lifecycle including demand qualification, fulfilment strategy, and delivery oversight in collaboration with recruitment teams.
• Drive revenue growth through effective pipeline management, account mining, and cross-selling opportunities.
• Lead complex salary, billing rate, and margin negotiations, ensuring profitability and competitive positioning.
• Manage high-pressure client environments, critical escalations, and ensure timely resolution with strong stakeholder communication.
• Track, analyze, and report pipeline, revenue forecasts, and fulfilment metrics to leadership.
• Consistently achieve and exceed quarterly and annual revenue targets.
• Represent the organization at GCC forums, leadership meetings, and industry events to strengthen brand presence and network.

Requirements

• 8–12 years of experience in Business Development / Client Management within Staffing or IT Services organizations.
• Strong experience in IT Staffing (T&M / GCC model), with proven success in revenue generation.
• Demonstrated ability in managing large accounts and driving end-to-end sales cycles.
• Strong commercial acumen with expertise in rate negotiations and margin management.
• Experience working in fast-paced, high-pressure client service environments.
• Excellent stakeholder management, communication, and negotiation skills.
• Based in Bangalore with willingness to travel across India.
• Experience with GCC / MSP / VMS models is highly preferred.