Janitorial Account Manager

Harvard Maintenance; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Harvard Maintenance is looking for an Account Manager in Nashville, TN. The role focuses on servicing existing business and developing new opportunities while managing contractor teams and ensuring quality control.

The ideal candidate has at least two years of experience in janitorial operations management and excellent communication skills. Responsibilities include managing budgets, schedules, and quality control programs.

Qualifications

• Minimum 2 years of experience in janitorial operations management.
• Experience with creating and managing complex budgets.
• Ability to self-manage daily activities.

Responsibilities

• Interface with client management and contractors' staff to execute cleaning projects.
• Ensure quality control expectations are met.
• Manage work order system and expenditures.

Skills

Excellent written and verbal communication skills

Technical knowledge of janitorial service delivery

Proficient in Microsoft Office

Job description

A Day In The Life

The Account Manager primary focus will be to service the existing business, operationally and financially, while maintaining relationships with existing customers and developing new business where possible.

Responsibilities

• Interface with client management and contractors’ staff to coordinate and execute cleaning and other projects.
• Monitor to ensure quality control expectations are met.
• Manage work order system.
• Manage expenditures such as labor and supplies to budget.
• Manage schedules to ensure contract compliance.
• Review employee performance and be able to execute corrective action plans.
• Complete all quality control programs in accordance with company guidelines.
• Other projects assigned.

Requirements

• Minimum (2) years’ experience of janitorial operations management.
• Excellent written and verbal communication skills.
• Experience with new construction, space reuse and constantly changing space needs.
• Experience with creating and managing complex budgets.
• Ability to self-manage daily activities.
• Must be flexible with work hours and schedule.
• Technical knowledge of all aspects of janitorial service delivery.
• Proficient in Microsoft office.