Account Manager

TILT; Birmingham (MI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Flexible PTO policy

Job summary

TILT in the United States is seeking an Account Manager to partner with our Account Lead in managing branding, marketing, and advertising projects for 2–4 major clients. You’ll collaborate with strategy and creative teams and with C-suite executives, bringing proactive problem-solving and strong communication to every engagement.

You'll lead client meetings, manage budgets and timelines, and oversee billing and reporting using Kantata and Monday.com.

Qualifications

• 3–5+ years in account management, project management, or client services within branding/marketing/advertising.
• Bachelor’s degree in Marketing, Advertising, Business or related field preferred.
• Experience managing relationships with Managers, Directors and C-suite executives.
• Proficiency with Microsoft Office and familiarity with PM tools such as Monday.com.

Responsibilities

• Create and manage timelines, tasks, and budgets for marketing, branding, and advertising projects.
• Lead client meetings and presentations with confidence and clear communication.
• Oversee billing processes, invoices, and monthly project reporting.
• Forecast and track progress using Kantata and other financial systems.
• Draft and manage scopes of work, proposals, and briefs.
• Collaborate with Strategy, Creative, Production teams to ensure progress and results.

Skills

Account management

Project management

Client services

Strategic thinking

Detail orientation

Team leadership

Education

Bachelor's degree in Marketing/Advertising/Business

Tools

Microsoft Office (Word, Excel, PowerPoint)

Monday.com

Kantata

Job description

Are you someone who lights up a room, drives projects forward, and thrives on challenges? If so, TILT is looking for an Account Manager to partner with our Account Lead in managing branding, marketing, and advertising projects for 2–4 major clients. You’ll collaborate with some of the sharpest minds in the industry; from strategy and creative teams to C-suite executives. If you’re detail-oriented, proactive, and bring contagious positive energy, we want to talk. Healthcare experience is a plus.

Account Manager Responsibilities

Project Management

• Create and manage timelines, tasks, and budgets for marketing, branding, and advertising projects.
• Set up and track projects in TILT’s project management tool (Monday.com), updating as needed.
• Collaborate with internal teams (Strategy, Creative, Production) to keep them informed on progress, challenges, changes, and results.
• Take ownership of all assigned projects—including financials and timelines—in partnership with other TILT departments.

Client Services

• Build and maintain strong client relationships.
• Serve as the day-to-day client contact alongside the Account Lead.
• Lead client meetings and presentations with confidence.
• Keep clients informed on project status, challenges, and opportunities.
• Ensure clear, effective communication of client needs.
• Support client business growth by recommending, fostering, and delivering strategic thinking.
• Evaluate internal team input relative to client goals and preferences.
• Prepare and deliver client presentations to explain strategies and solutions.

Financial Tracking

• Oversee billing processes, including purchase orders, invoices, and monthly project reporting.
• Manage project budgets and partner with the Account Lead to forecast and track progress using TILT’s financial system (Kantata).

Account Growth / Business Development Support

• Collaborate with the Account Lead to identify new projects and budgets during planning sessions.
• Contribute to organic growth by developing new business opportunities with existing clients.
• Draft and manage account/project scopes of work, proposals, and briefs.

Qualifications

• 3–5+ years of experience in account management, project management, or client services within a branding, marketing, or advertising agency (or equivalent in-house role).
• Bachelor’s degree in Marketing/Advertising, Business, or related field preferred (or equivalent experience).
• Experience working with and managing relationships across all levels, including Managers, Directors, and C-suite executives.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint); experience with project management tools (Monday.com a plus); task management and time-tracking software.
• Strong skills in strategic thinking, detail orientation, consistency, reliability, proactive problem-solving, and team leadership.
• High commitment to quality, integrity, and urgency in execution.

Work Authorization

• Must be authorized to work in the United States (no sponsorship available).

EEO Statement

TILT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The salary range for this position is $65,000–$85,000 annually. The exact compensation within this range will be determined based on the applicant’s geographic location, job-related skills, experience, and qualifications. In addition to base salary, employees are eligible for a comprehensive benefits package, which may include health insurance, retirement plans, paid time off, and other company-sponsored programs.

Employee Benefits

• Flexible schedule
• PTOMG! Flexible PTO Policy
• Health, vision, and dental insurance
• Life insurance
• 401(k) with employer match