Account Manager

TILT Inc.; Birmingham (MI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible schedule

PTOMG! Flexible PTO Policy

Health, vision, and dental insurance

Life insurance

401(k) with employer match

Job summary

TILT is seeking an Account Manager to partner with the Account Lead in managing branding, marketing, and advertising projects for 2–4 major clients. You’ll collaborate with strategy, creative, production teams, and C‑suite executives to deliver on client goals.

Responsibilities include project timelines, budgets, client communications, billing oversight, and identifying growth opportunities. A proactive, detail‑oriented leader with healthcare experience a plus, authorized to work in the United

Qualifications

• 3–5+ years of experience in account management, project management, or client services within a branding, marketing, or advertising agency (or equivalent in‑house role).
• Bachelor’s degree in Marketing/Advertising, Business, or related field preferred (or equivalent experience).
• Experience working with and managing relationships across all levels, including Managers, Directors, and C‑suite executives.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint); experience with project management tools (Monday.com a plus); task management and time‑tracking software.
• Strong skills in strategic thinking, detail orientation, consistency, reliability, proactive problem‑solving, and team leadership.
• High commitment to quality, integrity, and urgency in execution.

Responsibilities

• Create and manage timelines, tasks, and budgets for marketing, branding, and advertising projects.
• Set up and track projects in Monday.com, updating as needed.
• Collaborate with Strategy, Creative, Production teams to report progress and results.
• Own assigned projects including financials and timelines with other departments.
• Build and maintain strong client relationships and serve as day‑to‑day contact.
• Lead client meetings and presentations.
• Communicate project status, challenges, and opportunities clearly.
• Support client business growth by strategic thinking and recommendations.
• Draft and deliver client presentations explaining strategies and solutions.
• Oversee billing, invoices, and monthly project reporting; manage budgets with Kantata.
• Forecast and track progress with Account Lead.

Skills

Strategic thinking

Detail orientation

Reliability

Proactive problem-solving

Team leadership

Client relationship management

Education

Bachelor’s degree in Marketing/Advertising, Business, or related field

Tools

Monday.com

Microsoft Office

Kantata

Job description

Are you someone who lights up a room, drives projects forward, and thrives on challenges? If so, TILT is looking for an Account Manager to partner with our Account Lead in managing branding, marketing, and advertising projects for 2–4 major clients. You’ll collaborate with some of the sharpest minds in the industry; from strategy and creative teams to C‑suite executives. If you’re detail-oriented, proactive, and bring contagious positive energy, we want to talk. Healthcare experience is a plus.

Account Manager Responsibilities

Project Management

• Create and manage timelines, tasks, and budgets for marketing, branding, and advertising projects.

• Set up and track projects in TILT’s project management tool (Monday.com), updating as needed.

• Collaborate with internal teams (Strategy, Creative, Production) to keep them informed on progress, challenges, changes, and results.

• Take ownership of all assigned projects—including financials and timelines—in partnership with other TILT departments.

Client Services

• Build and maintain strong client relationships.

• Serve as the day‑to‑day client contact alongside the Account Lead.

• Lead client meetings and presentations with confidence.

• Keep clients informed on project status, challenges, and opportunities.

• Ensure clear, effective communication of client needs.

• Support client business growth by recommending, fostering, and delivering strategic thinking.

• Evaluate internal team input relative to client goals and preferences.

• Prepare and deliver client presentations to explain strategies and solutions.

Financial Tracking

• Oversee billing processes, including purchase orders, invoices, and monthly project reporting.

• Manage project budgets and partner with the Account Lead to forecast and track progress using TILT’s financial system (Kantata).

Account Growth / Business Development Support

• Collaborate with the Account Lead to identify new projects and budgets during planning sessions.

• Contribute to organic growth by developing new business opportunities with existing clients.

• Draft and manage account/project scopes of work, proposals, and briefs.

Qualifications

• 3–5+ years of experience in account management, project management, or client services within a branding, marketing, or advertising agency (or equivalent in‑house role).

• Bachelor’s degree in Marketing/Advertising, Business, or related field preferred (or equivalent experience).

• Experience working with and managing relationships across all levels, including Managers, Directors, and C‑suite executives.

• Proficiency with Microsoft Office (Word, Excel, PowerPoint); experience with project management tools (Monday.com a plus); task management and time‑tracking software.

• Strong skills in strategic thinking, detail orientation, consistency, reliability, proactive problem‑solving, and team leadership.

• High commitment to quality, integrity, and urgency in execution.

Work Authorization

• Must be authorized to work in the United States (no sponsorship available).

EEO Statement

TILT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The salary range for this position is $65,000–$85,000 annually. The exact compensation within this range will be determined based on the applicant’s geographic location, job‑related skills, experience, and qualifications. In addition to base salary, employees are eligible for a comprehensive benefits package, which may include health insurance, retirement plans, paid time off, and other company-sponsored programs.

Employee Benefits

• Flexible schedule

• PTOMG! Flexible PTO Policy

• Health, vision, and dental insurance

• Life insurance

• 401(k) with employer match