Account Manager

TILT Story Inc.; Birmingham (MI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible schedule

PTOMG! Flexible PTO Policy

Health, vision, and dental insurance

Life insurance

401(k) with employer match

Job summary

TILT Story Inc. is seeking an Account Manager to partner with our Account Lead in managing branding, marketing, and advertising projects for 2–4 major clients.

You’ll collaborate with strategy, creative, and production teams and lead client meetings, ensuring timely delivery and strong relationships. Ideal candidates have 3–5+ years in account or project management within a branding or advertising environment, with a Bachelor’s degree preferred.

Qualifications

• 3–5+ years of experience in account management, project management, or client services within branding, marketing, or advertising agency (or equivalent in‑house role).
• Bachelor’s degree in Marketing/Advertising, Business, or related field preferred (or equivalent experience).
• Experience managing relationships across Managers, Directors, and C‑suite executives.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint); experience with project management tools (Monday.com a plus).
• Strong skills in strategic thinking, detail orientation, consistency, reliability, proactive problem‑solving, and team leadership.

Responsibilities

• Create and manage timelines, tasks, and budgets for marketing, branding, and advertising projects.
• Set up and track projects in Monday.com, updating as needed.
• Collaborate with Strategy, Creative, Production teams to inform on progress and results.
• Take ownership of all assigned projects—including financials and timelines—in partnership with other TILT departments.
• Build and maintain strong client relationships; serve as day‑to‑day client contact alongside Account Lead.
• Lead client meetings and presentations with confidence; communicate status, challenges, and opportunities.
• Support client business growth by strategic thinking and evaluating internal input against client goals.

Skills

Account management

Project management

Client services

Strategic thinking

Communication

Leadership

Microsoft Office

Team collaboration

Education

Bachelor's degree

Tools

Monday.com

Microsoft Office

Time-tracking software

Job description

Are you someone who lights up a room, drives projects forward, and thrives on challenges? If so, TILT is looking for an Account Manager to partner with our Account Lead in managing branding, marketing, and advertising projects for 2–4 major clients. You’ll collaborate with some of the sharpest minds in the industry; from strategy and creative teams to C‑suite executives. If you’re detail-oriented, proactive, and bring contagious positive energy, we want to talk. Healthcare experience is a plus.

Account Manager Responsibilities

Project Management

• Create and manage timelines, tasks, and budgets for marketing, branding, and advertising projects.

• Set up and track projects in TILT’s project management tool (Monday.com), updating as needed.

• Collaborate with internal teams (Strategy, Creative, Production) to keep them informed on progress, challenges, changes, and results.

• Take ownership of all assigned projects—including financials and timelines—in partnership with other TILT departments.

Client Services

• Build and maintain strong client relationships.

• Serve as the day‑to‑day client contact alongside the Account Lead.

• Lead client meetings and presentations with confidence.

• Keep clients informed on project status, challenges, and opportunities.

• Ensure clear, effective communication of client needs.

• Support client business growth by recommending, fostering, and delivering strategic thinking.

• Evaluate internal team input relative to client goals and preferences.

• Prepare and deliver client presentations to explain strategies and solutions.

Financial Tracking

• Oversee billing processes, including purchase orders, invoices, and monthly project reporting.

• Manage project budgets and partner with the Account Lead to forecast and track progress using TILT’s financial system (Kantata).

Account Growth / Business Development Support

• Collaborate with the Account Lead to identify new projects and budgets during planning sessions.

• Contribute to organic growth by developing new business opportunities with existing clients.

• Draft and manage account/project scopes of work, proposals, and briefs.

Qualifications

• 3–5+ years of experience in account management, project management, or client services within a branding, marketing, or advertising agency (or equivalent in‑house role).

• Bachelor’s degree in Marketing/Advertising, Business, or related field preferred (or equivalent experience).

• Experience working with and managing relationships across all levels, including Managers, Directors, and C‑suite executives.

• Proficiency with Microsoft Office (Word, Excel, PowerPoint); experience with project management tools (Monday.com a plus); task management and time‑tracking software.

• Strong skills in strategic thinking, detail orientation, consistency, reliability, proactive problem‑solving, and team leadership.

• High commitment to quality, integrity, and urgency in execution.

Work Authorization

• Must be authorized to work in the United States (no sponsorship available).

EEO Statement

TILT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The salary range for this position is $65,000–$85,000 annually. The exact compensation within this range will be determined based on the applicant’s geographic location, job‑related skills, experience, and qualifications. In addition to base salary, employees are eligible for a comprehensive benefits package, which may include health insurance, retirement plans, paid time off, and other company-sponsored programs.

Employee Benefits

• Flexible schedule

• PTOMG! Flexible PTO Policy

• Health, vision, and dental insurance

• Life insurance

• 401(k) with employer match