Account Manager

Facility Compliance Services LLC; Berlin (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

Facility Compliance Services, part of the Altus Fire & Life Safety family, is seeking an Account Manager to join our Berlin, CT team. You will serve as the primary liaison for a portfolio of client accounts, guiding them from initial engagement through growth and retention, while coordinating with sales, operations, scheduling, estimating, and accounting teams to ensure a seamless customer experience.

This role emphasizes relationship management, advocacy for clients, and driving recurring

Responsibilities

• Single point of contact and trusted advisor for an assigned portfolio of client accounts.
• Own the full customer lifecycle from initial engagement through ongoing growth and retention.
• Drive recurring revenue, secure new building contracts, protect account margins, and deliver a seamless customer experience by coordinating sales, operations, scheduling, estimating, and accounting teams.

Job description

Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services.

Facility Compliance Services, part of the Altus Fire & Life Safey family of companies, located in Berlin, CT is looking for an Account Manager to join our team!

The Account Manager is the single point of contact and trusted advisor for an assigned portfolio of client accounts. This is more than a sales role — you are a relationship manager, customer advocate, and internal 'quarterback' who owns the full customer lifecycle from initial engagement through ongoing growth and retention. You drive recurring revenue, secure new building contracts, protect account margins, and deliver a seamless customer experience by coordinating FCS’s sales, operations, scheduling, estimating, and accounting teams around each client’s needs.

We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members.