Account Manager

Arthur J. Gallagher & Co. (AJG); Berkeley Heights (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Global reach with local impact

Job summary

Gallagher is seeking an Account Coordinator to manage routine to moderately complex client accounts and maintain strong relationships across an assigned book of business.

You will work with senior buyers, collaborate with cross-functional teams, and drive retention while pursuing opportunities to expand services and coverage with existing clients.

Qualifications

• Bachelor's degree and 3+ years client coordination and/or claims management experience
• License required
• Able to travel approximately 25% of the time
• Excellent verbal and written communication skills

Responsibilities

• Account management as primary responsibility with retention goals
• Day-to-day account management for routine/moderately complex client accounts
• Manage an assigned book of business and strengthen client relationships
• Lead resources to address client risk/capital management needs
• Secure existing business and promote additional services and coverage levels
• Develop relationships with senior buyers and day-to-day client representatives
• Coordinate administrative support and customer service as needed
• Provide support to an Account Executive or Broker Producer when required

Skills

Client coordination

Claims management

Verbal communication

Written communication

Education

Bachelor's degree

High School diploma

Job description

Introduction

At RPS, we don’t just embrace bold ideas, we make them happen. We’re a team of entrepreneurs, big-picture thinkers, and passionate experts who thrive on possibility. Every day, we collaborate across teams, challenge convention, and push boundaries to design innovative solutions for our clients. With access to top-rated carriers and a dynamic marketplace, we bring strategy and creativity together to deliver what others might call impossible. Here, every voice counts, every perspective matters, and every challenge is an opportunity to grow. You’ll be supported by a culture that celebrates ownership, curiosity, and high performance, where you’re trusted to do your best work and encouraged to keep learning along the way.

How you’ll make an impact

• Account management as primary responsibility. Has retention goals.
• Responsible for the day-to-day account management for routine/moderately complex client accounts.
• Manages an assigned book of business and builds, expands, and solidifies relationships with existing clients.
• Leads appropriate resources to address the client’s risk/capital management needs.
• Secures existing business and drives the sale of additional services and coverage levels.
• Cultivates relationships with the most senior buyer in the client organization as well as with day-to-day client representatives and buyers.
• Has retention goals for assigned group of accounts.
• May coordinate the work of administrative support and customer service.
• May provide support to an Account Executive and/or a Broker Producer.

About You

Required:

• Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.
• License required.
• Able and willing to travel approximately 25% of the time.
• Excellent verbal and written communication skills.
• Able to quickly determine critical issues.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)