Account Manager

Mondo; Berkeley (CA); Hybrid; USD 70,000 - 115,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

401K plan

PTO

Job summary

Mondo is seeking a relationship-driven Account Manager to manage an existing book of business, drive client retention, and identify upselling opportunities within technology and IT support services.

You will manage SMB client relationships, own retention and engagement, and collaborate with internal teams to meet client needs. Onsite client meetings occur about once a month in Berkeley, CA.

Qualifications

• 2–5 years in Account Management or related roles.
• Proven ability to manage existing client relationships and maintain satisfaction.
• Strong written and verbal communication; proactive and organized.

Responsibilities

• Manage and grow relationships with existing SMB clients.
• Own client retention, satisfaction, and ongoing account engagement.
• Identify upselling opportunities within existing accounts.
• Serve as the primary point of contact for client needs and escalations.
• Collaborate with internal delivery teams to meet client needs.
• Attend onsite client meetings about once per month.

Skills

Account management

Customer success

Relationship management

Communication skills

Time management

Team collaboration

Job description

Job Title:

Account Manager

Location Type:

Hybrid - Greater San Francisco Bay Area (Berkeley, CA)

Start Date:

ASAP

Duration:

Permanent / Full-Time (40 hours/week)

Compensation Range:

$70k-90k/year (Account Executive) $90k-$115k/year (Account Manager)

Additional Compensation:

No bonus or commission

Benefits:

• Eligible for Health, Dental, Vision, 401K, PTO

Must be authorized to work in the U.S. This position is not eligible for sponsorship

Job Description:

The client is seeking a relationship-driven Account Manager to manage an existing book of business, drive client retention and satisfaction, and identify upselling opportunities within technology and IT support services.

Day-to-Day Responsibilities:

• Manage and grow relationships with existing SMB clients.
• Own client retention, satisfaction, and ongoing account engagement.
• Identify upselling opportunities within existing accounts.
• Serve as the primary point of contact for client needs, inquiries, and escalations.
• Collaborate with internal delivery teams to ensure client needs are met.
• Maintain professional, responsive communication with internal and external stakeholders.
• Initially shadow team members and support administrative tasks while learning the client's services and processes.
• Independently manage an assigned book of business following onboarding.
• Attend onsite client meetings as needed, typically around once per month.

Requirements:

• 2-5years of experience in Account Management, Customer Success, Client Services, or Relationship Management.
• Proven experience managing existing client relationships and maintaining customer satisfaction.
• Strong client-facing presence with excellent written and verbal communication skills.
• Highly responsive, accountable, organized, and proactive.
• Ability to collaborate effectively with internal teams and external stakeholders.
• Technology-friendly mindset with an interest in learning and selling IT support services.
• Experience identifying opportunities to expand existing client accounts.
• Ability to attend initial onsite training in Berkeley, CA, and client meetings as needed.

Preferred Qualifications:

• Previous experience in technology sales, IT services, or managed IT services.
• Experience supporting small and medium-sized business (SMB) clients.
• Background in account growth, upselling, or expanding customer relationships.
• Experience managing a book of business in a technology-focused environment.