Account Manager

CLEAResult; Battle Creek (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

CLEAResult is seeking an Account Manager based in or around Battle Creek, MI to serve as the on-site liaison with customers and contractors, maintain and grow accounts, and promote program participation.

You will document interactions, analyze technical requirements, and troubleshoot issues while traveling within a defined territory to expand impact across local and regional markets.

Qualifications

• 2+ years experience in a client facing role.
• Travel throughout a defined territory with a Larger geographic impact or mix of low and high-tier client impact.
• Act as local, on-site program and company representative to customers and contractors; to encourage participation in the program and overcome barriers.
• Document customer and contractor interactions to adhere to program requirements. Provide input and status updates to program staff
• Troubleshoot technical problems and issues, provide technical advice, guidance and training on installation, adaptation, configuration or enhancement in accordance with client specifications

Responsibilities

• Maintain current accounts and develop new accounts for medium-size kWh goals for one or more programs. Responsible for larger, moderate risk, and complex accounts.
• Act as local, on-site program and company representative to customers and contractors; to encourage participation in the program and overcome barriers. Design and deliver proposals.
• Document customer and contractor interactions to adhere to program requirements. Provide input and status updates to program staff
• Troubleshoot technical problems and issues, provide technical advice, guidance and training on installation, adaptation, configuration or enhancement in accordance with client specifications
• Travel throughout a defined territory with a Larger geographic impact or mix of low and high-tier client impact.

Skills

Client-facing experience

Job description

Candidate will be field based around Battle Creek, MI.

We are looking for a talented individual…

To join our team as an Account Manager! You will act as a representative to the customer's organization. Establishes and builds relationships in local, regional and national markets. Manages and promptly resolves customer concerns. Records, tracks customer interactions in accordance with corporation's procedures. Verifies product installations and that all paperwork received is accurate and complete. Sells technical products/services, trains on technical specifications and program requirements, and communicates program changes. Develops strategies to drive increased savings acquisition. Works with engineering and program to research and analyze current and future technical specifications and requirements. Prepares sales forecasts. Troubleshoots technical issues, determines solution in accordance with product and customer specifications, and recommends solutions.

For this exciting career opportunity, you’re a great fit if you can…

• Maintain current accounts and develop new accounts for medium-size kWh goals for one or more programs. Responsible for larger, moderate risk, and complex accounts.
• Act as local, on-site program and company representative to customers and contractors; to encourage participation in the program and overcome barriers. Design and deliver proposals.
• Document customer and contractor interactions to adhere to program requirements. Provide input and status updates to program staff
• Troubleshoot technical problems and issues, provide technical advice, guidance and training on installation, adaptation, configuration or enhancement in accordance with client specifications
• Travel throughout a defined territory with a Larger geographic impact or mix of low and high-tier client impact.

In this exciting career opportunity, you will have…

• 2+ years experience in a client facing role.
• Relevant industry certifications could replace work experience