Account Manager

Markaaz; Austin (TX); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in Internet Publishing is seeking a proactive Account Manager to manage strategic accounts and ensure client success. This full-time remote position requires strong relationship management skills and a deep understanding of client needs. Ideal candidates will have 3-5 years of experience in account management within a B2B or SaaS environment.

Qualifications

• 3–5 years of experience in account management or client success.
• Strong understanding of B2B business needs and data challenges.
• Fluent in English; additional languages a plus.

Responsibilities

• Serve as the primary contact for assigned strategic accounts.
• Identify new use cases and expansion opportunities.
• Monitor project timelines and deliverables.

Skills

Communication

Organizational skills

Interpersonal skills

Analytical skills

Problem-solving

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

Salesforce

Adobe

Job description

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Job Description

Supervisor’s Title: GM – Global Partnerships & Key Accounts

Position: Account Manager

Status: Full Time

Start Date: Upon agreement

Location: Remote

Primary Goal

Markaaz is seeking a proactive and relationship-driven Account Manager to support its highest-priority strategic accounts. Reporting directly to the General Manager, Global Partnerships and Key Accounts, the Account Manager will be responsible for managing the day-to-day relationship, ensuring client success, and identifying growth opportunities within the account. This role requires a hands-on partner who can deeply understand the client’s business, support effective adoption of Markaaz’s platform and data solutions, and drive expansion through trusted guidance and cross-functional collaboration. The Account Manager will work closely with the VP of Program Delivery and other internal teams to deliver outstanding client service and ensure long-term partnership success.

Responsibilities

• Serve as the primary point of contact for the assigned strategic account, acting as a trusted advisor, ensuring successful onboarding, training, and ongoing utilization of Markaaz’s platform and data products.
• Help facilitate and drive account growth by identifying new use cases and expansion opportunities across additional business units or markets. Develop a deep understanding of the client’s needs, organizational structure, technology stack, implementation environment, and success metrics.
• Coordinate with cross-functional teams (Product, Marketing, Data, Operations) to deliver timely and high-quality outputs aligned with client needs.
• Monitor and manage project timelines, deliverables, and KPIs to ensure alignment with the account’s goals.
• Support the General Manager of Global Partnerships and Key Accounts in strategic planning, meeting preparation, and executive reporting.
• Partner with the VP of Program Delivery to deliver client training sessions, develop usage guides, and provide continuous support to optimize adoption and value realization.
• Ensure the client is effectively using Markaaz data, proactively addressing questions or issues.
• Prepare and deliver regular status updates, performance reports, and recommendations to leadership and client stakeholders.
• Proactively identify opportunities to enhance client satisfaction and deepen relationships.
• Partner with Markaaz Product, Technology, and Data teams to understand offerings, communicate value propositions, and relay client needs for future solutions.
• Continuously seek opportunities to strengthen client relationships, driving retention and expansion.

Minimum Education and Experience

• 3–5 years of experience in account management, client success, or project management, preferably in a B2B or SaaS environment.
• Experience supporting enterprise clients.
• Strong understanding of B2B business needs, data challenges, and technology implementation.
• Experience with Salesforce, Adobe, and other sales/project management tools.
• Excellent communication, organizational, and interpersonal skills.
• Ability to manage multiple workstreams and prioritize under tight deadlines.
• High attention to detail and commitment to client service.
• Bachelor’s degree in Business, Marketing, Communications, or related field preferred.

Additional Preferred Requirements

• Ability to craft best-in-class user experiences.
• Goal-oriented mindset.
• Strong analytical, problem-solving, and decision-making skills.
• Leadership and management capabilities.
• Effective teamwork and communication skills.
• Detail-oriented and persuasive.
• Ability to work independently in a decentralized environment.
• Highest integrity and ethics.
• Initiative, accountability, and follow-through.
• Strong collaboration skills.
• Ability to handle multiple initiatives and prioritize effectively.
• Passion for the company and its mission.
• Legal authorization to work in the U.S.
• Willingness to undergo background checks.
• Fluent in English; additional languages a plus.

Core Competencies

• Critical thinking
• Problem solving
• Confidentiality
• Interpersonal skills
• Oral and written communication
• Technical knowledge
• Leadership
• Planning and organizing
• Quality control
• Adaptability
• Dependability

Supervisory Responsibilities

This position does not have direct supervisory responsibilities.

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Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Internet Publishing