Account Manager

The Helper Bees; Austin (TX); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic team at a forward-thinking company that empowers older adults in their quest for quality in-home care. As an Account Manager, you will oversee client portfolios, ensuring satisfaction and fostering growth. This role is perfect for someone who thrives in a fast-paced environment, possesses strong relationship-building skills, and is passionate about helping others. You will play a crucial part in enhancing the client experience through data-driven strategies and proactive problem-solving. If you are ready to make a tangible impact and work in a supportive, inclusive culture, this opportunity is for you.

Benefits

401k + Match

Generous PTO

Health, Dental, Vision, and Life Insurance

Dog-friendly office

Weekly in-office lunches

Company happy hours

Qualifications

• 3-5 years of experience in account management or enterprise sales.
• Ability to build rapport with c-suite executives.

Responsibilities

• Manage existing accounts to ensure performance and renewals.
• Meet or exceed contractual SLA and KPI metrics.
• Collaborate with internal teams to solve partner challenges.

Skills

Account Management

Sales Experience

Relationship Building

Data Analysis

Project Management

Education

Bachelor’s Degree in a related field

Tools

Zoom

Slack

Google Suite

Microsoft Office

Tableau

Notion

Job description

Join to apply for the Account Manager role at The Helper Bees.

Description

Join our winning team, recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024!

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees' mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

Our company culture is defined by our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution.
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other.
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to create space to celebrate wins, big or small.

Job Summary

As an Account Manager, you will oversee a portfolio of assigned clients and develop new business from existing partners. You will manage the day-to-day of the account to ensure performance meets or exceeds client expectations, promote growth, strengthen relationships, and maintain overall account health.

Who You Are

• You thrive in a fast-paced environment.
• You have knowledge of insurance or have previously worked in insurtech (bonus if health or long-term care).
• You are skilled at building rapport and trusted relationships with c-suite executives.
• You quickly gain subject matter expertise (e.g., claims process, insured’s customer journey).
• You are data-driven and results-oriented.
• You can manage a complex and diverse range of projects simultaneously.
• You are passionate about helping others and problem-solving.
• You can juggle multiple projects and adapt to changing priorities.
• You are 18 years of age or older.

What You’ll Need

• Bachelor’s Degree in a related field or equivalent experience (preferred).
• 3-5 years of account management and/or enterprise sales experience.
• Experience with tools like Zoom, Slack, Google Suite, Microsoft Office, Keynote (Bonus if familiar with Tableau, Front, Notion).

What You’ll Do

• Manage existing accounts to ensure performance, renewals, and expansion.
• Meet or exceed contractual SLA and KPI metrics.
• Identify operational barriers and collaborate internally to improve outcomes.
• Introduce new usage, tools, and products to partners.
• Present findings and account reports to stakeholders.
• Own monthly reporting, including data analysis and ROI presentation.
• Collaborate with internal teams to solve partner challenges and explore opportunities.
• Assist with new partner onboarding and product launches.
• Maintain accurate notes of partner interactions.
• Perform other duties as assigned.

Perks Of Being a Bee

• 401k + Match
• Generous PTO, including holidays, birthday off, and parental leave.
• Company-sponsored health, dental, vision, and life insurance.
• Dog-friendly office.
• Weekly in-office lunches.
• Company happy hours.

Physical Requirements

• Ability to remain at your workstation for the workday.
• Operate a computer and office machinery.
• Communicate effectively with others.
• Observe details closely (e.g., on a screen).
• This role offers remote work within the U.S., requiring reliable internet and a suitable environment.

We are committed to diversity, equity, and inclusion. We are an equal opportunity employer and provide accommodations for applicants with disabilities. All candidates may undergo background checks and drug screening as part of our process. Beware of scams posing as our organization.