Account Manager

Booking.com; Austin (TX); On-site; USD 79,000 - 87,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Product discounts

Headspace membership

Learning platforms

Referral Program

No relocation assistance

No visa assistance

Job summary

Booking.com in Austin, TX is seeking an Account Manager to proactively engage property partners, manage a portfolio, and drive growth through pricing and availability optimization. You will travel up to 50% and become the trusted voice for partners, delivering exceptional support and insights.

The role emphasizes relationship building, data analysis, and collaboration with internal teams to maximize bookings.

Qualifications

• Effective problem-solver with results orientation.
• Proactive and flexible, able to work independently or in a team.
• Strong prioritization to manage workload efficiently.
• Clear and persuasive communicator; builds rapport easily.
• Influences partners over calls and in person for mutually beneficial outcomes.
• Ability to analyze data and tell stories that drive decisions.
• Fosters a collaborative environment with open communication.

Responsibilities

• Proactively connect with partners via calls and in-person meetings to grow Booking.com's business.
• Serve as the primary contact for your portfolio, guiding partners and addressing questions.
• Maintain strong relationships with accommodations through performance conversations and engagement.
• Master Booking.com's products and articulate benefits to partners.
• Analyze internal data to identify priority partners and unlock growth opportunities.
• Identify new potential partners to expand the network and deepen market presence.
• Resolve customer-service issues to protect business and partners.

Skills

Problem-solving

Proactive

Prioritization

Communication

Influencing partners

Data storytelling

Collaboration

Active listening

Stakeholder management

Job description

Account Manager - Austin, TX

Location: Austin, Texas, United States

At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people is how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place. Booking.com (USA), Inc, one of the support companies in the United States, is seeking a full-time Account Manager in our Austin Texas Office

What You'll Be Doing:

• You'll proactively connect with partners through engaging calls, dynamic in-person meetings, and seamless internal communication, igniting their potential and collaboratively building Booking.com's growing business.

• As the dedicated point of contact for your portfolio of partners, you will be the trusted voice, expertly navigating their questions and ensuring their journey with us is smooth and successful.

• You'll champion strong, enduring relationships with our accommodation partners, becoming an indispensable resource at the property level. Through insightful performance conversations and consistent engagement, you'll ensure they offer our customers unparalleled availability and competitive pricing.

• You'll master the intricacies of Booking.com's innovative products, effortlessly articulating their benefits and empowering partners to maximize them for maximum impact.

• Driving opportunity, you'll analyze internal data to identify and prioritize partners, unlocking untapped potential that fuels mutual growth and strengthens Booking.com's market presence.

• Be an explorer, identifying and connecting with exciting new potential growing our network within the industry as well as property level and enriching the travel experiences we offer.

• When challenges arise within your portfolio, you'll step in as a resourceful problem-solver, efficiently resolving customer service critical issues in a way that benefits our business, our partners, and our valued travelers.

• You'll actively support the organization of engaging partner events like workshops and webinars, and we'll encourage you to be a vibrant participant, fostering connections and sharing insights within the community.

• Get ready to hit the road! Up to 50% business travel will have you face-to-face, building stronger relationships and gaining invaluable on-the-ground insights.

What You'll Bring:

• You are an effective problem-solver, driven by results and always seeking innovative solutions.

• You're proactive, flexible, and equally comfortable leading the charge independently or collaborating seamlessly within a dynamic team.

• You are extraordinary at prioritization, effortlessly owning your workload and improving your efficiency.

• Your strong communication skills allow you to articulate ideas clearly and persuasively, establishing rapport with ease.

• You have a knack for influencing partners over the phone and in person, expertly guiding them towards mutually beneficial strategies.

• You possess a strong sense of detail and the ability to analyze data to drive informed decisions through effective storytelling.

• Actively champion a collaborative environment where open communication and shared goals drive our collective success.

• Proactively engage with individuals and groups, ensuring their points of view are valued and integrated to achieve optimal outcomes for all involved.

• Understanding the needs and perspectives of others before making decisions. It's a collaborative process where you actively listen, ask insightful questions, and engage in open dialogue to gain a comprehensive understanding of the situation, challenges, or goals at hand before offering solutions

• You are required to live within a commutable distance from your assigned office location

What We’ll Provide:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Medical, life, and disability insurance*

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave

• Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status

• Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership

• Collaborative, friendly and diverse culture

• Referral Program

• This role doesn't come with relocation assistance

• This role doesn’t come with visa assistance

• T his role will have a salary range of: $78,800 - $87,000

• Additional Annual or Quarterly bonus potential (role dependent)

• *Please note that while our philosophy is the same in every location, benefits may differ by office/country.

Should you require accommodation to meet the essential functions of this job, please let us know.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.