Account Manager

Withacclaim; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Acclaim is seeking an Account Manager to own and grow relationships with insurance customers. You will become a trusted partner to leading insurers, helping them get the most from Acclaim while identifying opportunities to deepen and expand each relationship.

This proactive, commercially minded role will own customer relationships, renewals, and expansion while collaborating across the company to ensure customers are successful.

Qualifications

• Experience in enterprise account management or customer success.
• Experience managing relationships with senior and executive stakeholders.
• Strong written and verbal communication skills.
• Strong commercial judgment and experience driving customer growth or expansion.
• Ability to manage multiple complex customer relationships and priorities.
• A proactive approach to owning customer outcomes.

Responsibilities

• Own the ongoing commercial relationship with a portfolio of Acclaim customers.
• Build trusted relationships with key stakeholders and executive sponsors.
• Understand customer goals, monitor account health, and ensure customers realize value from Acclaim.
• Lead regular business reviews and proactively identify risks, opportunities, and new use cases.
• Own renewals and identify, negotiate, and close expansion opportunities.
• Coordinate across teams to advocate for customers and resolve escalations.
• Develop a deep understanding of each customer's business and identify opportunities to expand their use of Acclaim.

Skills

Account management

Customer success

Executive stakeholder management

Communication skills

Growth & expansion

Job description

Acclaim is building the financial infrastructure that powers the global insurance industry.

Insurance companies move billions of dollars every year across claims, premiums, commissions, and reimbursements, yet much of the underlying financial infrastructure remains fragmented and manual. We're building a modern platform that helps insurers move money globally, manage treasury, and automate financial operations.

We're an early-stage company with experienced founders, growing customers, and the opportunity to define the future of insurance payments.

About the role

We're looking for an Account Manager to own and grow relationships with Acclaim's customers. You'll become a trusted partner to leading insurance organizations, helping them get the most from Acclaim while identifying opportunities to deepen and expand each relationship.

This is a proactive, commercially minded role. You'll own customer relationships, renewals, and expansion while working across Acclaim to ensure our customers are successful.

Who you'll work with

You'll work directly with the founders and collaborate closely with Customer Success, Implementation, Support, Product, and Engineering to advocate for customers and deliver exceptional outcomes.

What you'll do

• Own the ongoing commercial relationship with a portfolio of Acclaim customers.
• Build trusted relationships with key stakeholders and executive sponsors.
• Understand customer goals, monitor account health, and ensure customers realize value from Acclaim.
• Lead regular business reviews and proactively identify risks, opportunities, and new use cases.
• Own renewals and identify, negotiate, and close expansion opportunities.
• Coordinate across teams to advocate for customers and resolve escalations.
• Develop a deep understanding of each customer's business and identify opportunities to expand their use of Acclaim.

What success looks like

Within your first year, you'll have:

• Maintained strong customer retention across your portfolio.
• Built trusted relationships with key stakeholders and executive sponsors.
• Expanded customer relationships through new products, use cases, and payment volume.
• Proactively identified and addressed risks before they impacted customer relationships.
• Established Acclaim as a strategic partner to our customers.

What we're looking for

• Experience in enterprise account management or customer success.
• Experience managing relationships with senior and executive stakeholders.
• Strong written and verbal communication skills.
• Strong commercial judgment and experience driving customer growth or expansion.
• Ability to manage multiple complex customer relationships and priorities.
• A proactive approach to owning customer outcomes.

Nice to have

• Experience in payments, fintech, or financial services.
• Experience in the insurance industry.
• Experience working with insurers, TPAs, assistance companies, or MGAs.
• Experience at an early-stage or high-growth startup.

Why Acclaim

Joining Acclaim means helping build foundational infrastructure for one of the world's largest industries.

You'll have the opportunity to:

• Sell a product that solves meaningful, real-world financial challenges.
• Work directly with experienced founders.
• Build relationships with leading organizations across the global insurance industry.
• Take meaningful ownership with a direct impact on Acclaim's growth.
• Join an early-stage company with a proven sales motion and growing customer base.

If you're excited by complex sales, high ownership, and the opportunity to help modernize how money moves through insurance, we'd love to meet you.

Equal opportunity

Acclaim is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Apply for this role

Interested in joining Acclaim? Send your resume and a short note about why this role is a fit.