Manager, Continuous Improvement

Final Mile; St. Louis (MO); On-site; USD 51,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking a strategic account manager to lead top accounts and grow opportunities across divisions. You will liaise between customers and development teams, working with sales and marketing to cultivate new business and strengthen existing relationships.

The role emphasizes pipeline development, customer onboarding, and cross-functional reporting, with a focus on achieving customer and company goals through coaching and collaboration.

Qualifications

• Self-starter with the ability to communicate with all levels of the organization.
• Managerial experience is strongly preferred.
• Excellent verbal and written communication skills are required.
• Proficiency with software programs such as MS Office.
• Experience in process mapping is preferred.
• Strong organizational, time management and analytical skills are required.
• Experience in the transportation industry is preferred.
• Possession of a Bachelor’s Degree from an accredited college or university is preferred.

Responsibilities

• Manage and develop the company’s top strategic accounts.
• Advance existing and new opportunities for all divisions of Hub Group.
• Act as a communication liaison between customers and the development team.
• Work closely with sales and marketing to identify new customers and develop relationships with existing customers through the SAM process.
• Develop and maintain a continuous stream of pipeline opportunities for business development.
• Conduct meetings and planning sessions to supervise the management of customer issues.
• Oversee and conduct new and existing customer solicitation.
• Manage the new customer onboarding process.
• Ensure that customer reporting is being conducted across all functions.
• Manage and oversee the daily activities of customer on-site representatives to exceed customer and Hub Group goals.
• Champion the continued development of employees through training and coaching.
• Other duties as assigned

Skills

Self-starter

Communication skills

Organizational skills

Analytical skills

Time management

Education

Bachelor's Degree

Tools

MS Office

Job description

Essential Job Functions:

• Manage and develop the company’s top strategic accounts


• Advance existing and new opportunities for all divisions of Hub Group


• Act as a communication liaison between customers and the development team


• Work closely with sales and marketing to identify new customers and develop relationships with existing customers through the strategic account management (SAM) process


• Develop and maintain a continuous stream of pipeline opportunities for business development


• Conduct meetings and planning sessions to supervise the management of customer issues


• Oversee and conduct new and existing customer solicitation


• Manage the new customer on-boarding process


• Ensure that customer reporting is being conducted across all functions


• Manage and oversee the daily activities of customer on-site representatives to ensure they are not only meeting, but exceeding both the customer’s and Hub Group’s strategic goals and maximizing their full potential


• Champion the continued development of employees through internal and external training and coaching


• Other duties as assigned

Minimum Qualifications:

• Must be a self-starter with the ability to communicate and interface effectively with all levels of the Hub organization, its customers and carriers in a manner that consistently produces results


• Managerial experience is strongly preferred


• Excellent verbal and written communication skills are required


• Proficiency with software programs such as MS Products


• Experience in process mapping is preferred


• Strong organizational, time management and analytical skills are required


• Experience in the transportation industry is preferred


• Possession of a Bachelor’s Degree from an accredited college or university is preferred

Salary: Up to $85,000/year base salary + Bonus Eligibility

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits

We offer a comprehensive benefits plan including:

• Medical


• Dental


• Vision


• Flexible Spending Account (FSA)


• Employee Assistance Program (EAP)


• Life & AD&D Insurance


• Disability


• Paid Time Off


• Paid Holidays