Account Management Specialist

Socket.dev; Oak Brook (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability Insurance

Paid Time Off

Paid Holidays

Job summary

Hub Group seeks an Account Management Specialist to serve as the primary liaison between the company and its customers, ensuring expectations are met and issues are resolved with internal departments.

The role emphasizes proactive account management, charge analysis, order monitoring, and collaboration with Operations to optimize margins and On-Time Performance (OTP). Strong communication and MS Office proficiency are essential.

Qualifications

• Bachelor's degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, fax and other electronic communication preferred.
• Proficiency with Microsoft Office applications, especially Outlook, Excel, and Word.

Responsibilities

• Develop proactive relationship with assigned customer accounts and resolve issues promptly.
• Determine billable accessorial charges and work to minimize disputes.
• Monitor and report order acceptance, maintenance, and accessorial management via email/phone/system.
• Offer alternative transportation solutions by analyzing internal and external metrics.
• Manage customer accounts to maximize margin, network efficiency, and OTP.
• Communicate with shipper/consignee on exceptions and resolutions.
• Support profitability and minimize customer cost exposure with Operations.
• Maintain service quality and inform supervisor of potential problems.
• Perform duties as assigned or changed from time to time.

Skills

Communication skills

Organizational skills

Customer service mindset

Education

Bachelor's degree in business, logistics, supply chain, or management

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

The Account Management Specialist will act as the primary liaison between the company and the customers, meeting customer expectations and working with internal Hub Group Departments to resolve any issues for the customer.

Essential Job Functions

• Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
• Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
• Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
• Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
• Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
• Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
• Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
• Duties, responsibilities and activities may be assigned or changed from time to time

Minimum Requirements

• Bachelor's degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
• Highly effective communication, both verbal and written.
• Attention to detail, organizational skills, and customer focused.
• Ability to work weekend rotation when scheduled.

Salary

Up to $50,000/year base salary + Bonus Eligibility

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits

We offer a comprehensive benefits plan including:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.