Account Manager

James River Petroleum; Ashland (VA); Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with 2% company contribution

Remote work opportunity

Opportunities for growth

Exposure to senior leadership

Cross-functional experience

Job summary

James River Petroleum, headquartered in Ashland, Virginia, seeks an Account Manager to be the primary strategic relationship and project-management resource for a national customer. You will collaborate with the customer, JRP leadership, Operations, and internal teams to strengthen the partnership and identify opportunities to expand services.

This is a remote position; however, candidates must be based within commuting distance of Dallas, Texas, or willing to travel for meetings.

Qualifications

• Bachelor’s degree preferred; equivalent work experience considered
• Experience in account management, project management, sales, procurement or related areas preferred
• Experience with contract administration, negotiations, and/or proposal preparation is a plus
• Strong proficiency with Microsoft Office, especially Excel
• Excellent organizational, written and verbal communication skills
• Ability to learn quickly, adapt to new processes, and meet deadlines
• Remote work experience a plus

Responsibilities

• Serve as the primary account and project-management contact for a national customer, coordinating with internal teams
• Build and maintain relationships with customer contacts and key stakeholders
• Identify expansion opportunities based on customer needs and locations
• Educate the customer on JRP’s services, capabilities, and solutions
• Develop consultative solutions to improve gross margin and account value
• Coordinate with Operations, Procurement, IT and leadership to ensure successful projects
• Support proposals, RFPs, RFQs, and other opportunities with responsive solutions
• Develop reports and analysis to monitor account activity and performance
• Ensure onboarding of new locations and accurate account information across systems

Skills

Account management

Project management

Client relationship building

Sales/Procurement experience

Contract negotiations

Communication

Analytical thinking

Education

Bachelor’s degree in Business/Marketing or related field

Tools

Microsoft Excel

Job description

Founded in 1985, JRP is a privately held, technology-driven distributor of diesel fuel, lubricants, and related petroleum and fuel management solutions serving customers nationwide. Headquartered in Ashland, Virginia, we combine knowledgeable teams, innovative technology, data-driven insights, and strong customer partnerships to deliver reliable, efficient fuel solutions. Our culture is built on safety, accountability, integrity, collaboration, and continuous innovation, with a focus on helping customers operate more efficiently while providing meaningful opportunities for our employees to grow.

Position Summary

JRP is seeking an Account Manager to serve as the primary strategic relationship and project-management resource for one of JRP’s key national customers. This role will work closely with the customer, JRP leadership, Operations, and other internal teams to strengthen the partnership, support ongoing operations, and identify opportunities to expand services and grow the account.

This is a strategic, proactive account-management role—not a reactive customer-service position. The Account Manager will learn the customer’s business, identify opportunities, educate the customer on JRP’s capabilities, and develop solutions that support both customer needs and profitable growth. The role combines account management, project coordination, customer relationship development, reporting, proposal support, and consultative sales responsibilities.

This is a remote opportunity; however, candidates must be based within commuting distance of Dallas, Texas, or be willing and able to travel to the Dallas area as needed for customer meetings and business requirements.

Why Join JRP?

• Full medical, dental, and vision benefits
• 401(k) with 2% annual company contribution
• Remote work opportunity
• Opportunity to manage and grow a significant strategic customer relationship
• Exposure to senior leadership and multiple areas of the business
• Opportunity to develop skills across account management, project management, operations, and business development

Compensation

$70,000–$80,000 annually, plus performance-based bonus opportunity

Key Responsibilities

• Serve as the primary account and project-management contact for a key national customer, supporting the relationship and coordinating with internal JRP teams.
• Build and maintain strong relationships with key customer contacts and identify additional stakeholders and decision-makers within the account.
• Proactively identify expansion and growth opportunities based on customer needs, locations, and business objectives.
• Educate the customer on JRP’s services, capabilities, technology, and additional solutions that may support their operations.
• Develop strategic, consultative solutions that support customer needs while identifying opportunities to improve gross margin and account value.
• Coordinate with JRP Operations, Procurement, IT, leadership, and other departments to ensure customer needs and projects are executed successfully.
• Support proposals, RFPs, RFQs, RFTs, ITBs, and other customer opportunities by researching requirements and coordinating responsive solutions.
• Analyze customer requirements and develop creative strategies and recommendations that align with customer needs and JRP capabilities.
• Oversee the onboarding of new locations and accounts and ensure account information remains accurate across applicable systems.
• Develop and manage daily, weekly, and monthly customer reporting, including specialized reports and analysis as requested.
• Monitor account activity, customer needs, and market conditions to identify areas for improvement, expansion, and increased value.
• Manage follow-up, deadlines, and commitments to ensure projects and customer requests are completed accurately and on time.
• Maintain proactive communication with the customer and provide ongoing education and support related to JRP’s services.
• Work closely with JRP leadership and internal teams on strategic initiatives, customer projects, and special assignments.
• Perform other account-management, project-management, and administrative duties as needed to support the customer relationship and JRP’s business objectives.

Qualifications

• Bachelor’s degree in Business Management, Marketing, Sales/Professional Sales, or a related field preferred; equivalent relevant work experience will also be considered
• Customer service, account management, project management, sales, procurement, or related experience preferred.
• Experience with contract administration, negotiations, and/or proposal preparation preferred.
• Strong proficiency with Microsoft Office, particularly Excel.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to analyze information, think critically, and develop creative solutions.
• Ability to learn quickly and adapt to new processes, systems, and customer requirements.
• Strong follow-through and ability to consistently meet deadlines.
• Ability to manage multiple priorities and maintain accurate work with minimal supervision.
• Self-starter who is comfortable working independently in a remote environment.
• Ability to build relationships, identify opportunities, and take a consultative approach to customer needs.
• Remote position with regular communication and collaboration with the customer and JRP teams.
• Requires a high degree of independence, organization, responsiveness, and follow-through.
• Regular interaction with senior leadership, Operations, and other departments across JRP and its affiliated companies.
• Occasional travel or in-person meetings may be required based on customer and business needs.