Account Management Representative

North American Polymer Company, Ltd.; Skokie (IL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Account Management Representative to join their vibrant team. This role is pivotal in fostering strong customer relationships and driving sales growth. You will be responsible for managing customer accounts, ensuring satisfaction, and collaborating with various departments to optimize service delivery. With a focus on flexibility and family-friendly hours, this position offers a supportive environment for professional growth. If you are proactive, results-oriented, and passionate about customer success, this opportunity is perfect for you!

Benefits

Matching 401K

Full benefits package

Qualifications

• 5+ years of experience in account management or sales.
• Strong relationship-building and communication skills.

Responsibilities

• Build and maintain strong relationships with customers.
• Identify upsell opportunities and maximize revenue.
• Manage onboarding process for new clients.

Skills

Account Management

Customer Relationship Management

Sales Growth

Communication Skills

CRM Systems

Tools

HubSpot

Job description

5 days ago Be among the first 25 applicants

Do you excel at managing accounts and fostering strong customer relationships? Love tackling challenges head-on? Join our vibrant, supportive team and unlock exciting growth opportunities!

At NAPCO, we supply materials to transform bathrooms and kitchens affordably, giving them a fresh, stylish look. As the top polymer Coatings manufacturer in the refinishing industry, we are the go-to for Professional Refinishers seeking supplies, equipment, and training. Our strength lies in fostering strong customer relationships through exceptional support and expertise.

Join Our Team as an Account Management Representative and let your skills shine! Customer service is our heartbeat. We're a warm, close-knit team that values flexibility and family-friendly hours. You will be part of the Account Management Team, reporting to the Lead. This dynamic role involves working with various customers to ensure their orders and accounts are up to date, providing essential support, and collaborating with our Operations Department to ensure timely deliveries. Our growth thrives on EOS. Discover more about us on our website: https://www.napcoltd.com/

Responsibilities

1. Customer Relationship Management: Build and maintain strong relationships with new and existing customers to ensure satisfaction and long-term engagement.
2. Sales Growth & Account Expansion: Identify upsell and cross-sell opportunities, introduce new products, and maximize revenue from assigned accounts.
3. New Customer Onboarding: Manage the onboarding process for new clients, ensuring a seamless transition and effective introduction to products and services.
4. Customer Re-engagement: Reconnect with previous customers to revive relationships and present new offerings.
5. Product Education & Support: Act as a key point of contact for customers, providing expert guidance on product usage and value.
6. Collaboration with Inside Sales & Marketing: Work closely with the Sales Team, R&D, and Marketing to align strategies and drive customer engagement.

Qualifications

1. 5+ years of experience in account management, sales, or customer success.
2. Strong relationship-building and communication skills.
3. Experience with CRM systems (HubSpot experience a plus).
4. Ability to identify customer needs and offer tailored solutions.
5. Proactive, self-motivated, and results-oriented mindset.
6. Ability to multitask and manage multiple accounts effectively.

We offer competitive pay and a full benefits package including a matching 401K.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Chemical Manufacturing