Account Management Representative

Choice Hotels International; Illinois; Remote; USD 60,000 - 73,000; Full time

Job summary

An established industry player is seeking a results-driven Account Management Representative to join their Global Sales Organization. This remote role focuses on growing revenue from mid-market and small enterprise accounts through relationship management and strategic sales initiatives. You'll engage with clients virtually, leveraging your sales expertise and CRM knowledge to convert prospects into high-performing accounts. With a commitment to excellence and a culture of continuous improvement, this opportunity offers a competitive salary, comprehensive benefits, and the chance to make a significant impact in the hospitality sector.

Benefits

Health Coverage

Paid Time Off

Retirement Plans

Recognition Programs

Hotel Discounts

Qualifications

• BA/BS degree or 3+ years relevant experience required.
• Knowledge of CRM systems like Salesforce preferred.

Responsibilities

• Maintain and develop relationships with existing customers.
• Conduct regular meetings to understand customer needs.
• Prepare and conduct quarterly business reviews.

Skills

Sales Skills

Customer Relationship Management

Communication Skills

Negotiation Skills

Self-Starter

Education

BA/BS degree

3+ years relevant experience

Tools

Salesforce

Microsoft Office

Job description

Account Management Representative (Illinois)

Location: Must be based in Illinois

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting opportunity as our Account Management Representative to join our Global Sales Organization team. In this role, you will be responsible for growing Transient and Groups revenue across an assigned portfolio of mid-market and small enterprise accounts. This includes managing existing clients and acquiring new ones. The role is primarily virtual, with occasional customer visits to close deals and lead meetings.

Are you a results-driven seller? Apply today for our Account Management Representative role and #MakeItYourChoice.

Your Responsibilities

• Maintain and develop relationships with existing customers, identifying growth opportunities.
• Conduct regular meetings to understand customer needs.
• Monitor account performance, market trends, and customer feedback.
• Retain customers through contract renewals and negotiations.
• Identify potential customers via research and networking.
• Identify key decision makers in prospective accounts.
• Educate potential clients about Choice’s brands and offerings.
• Convert prospects into high-performing accounts.
• Update customer information in CRM systems.
• Participate in sales and product training.
• Develop account strategies and action plans to increase revenue and market share.
• Prepare and conduct quarterly business reviews.

Your Experience, Skills & Competencies

• BA/BS degree or 3+ years relevant experience.
• Knowledge of CRM systems like Salesforce preferred.
• Hospitality industry knowledge preferred.
• Ability to travel up to 15%.
• Location near a major city within 30 miles of an airport.
• Self-starter with goal-oriented mindset.
• Proficiency in Microsoft Office.
• Comfortable presenting proposals to clients.
• Uphold Choice Hotels’ Values: Be Bold, Be Quick, Listen, Be Curious, Show Integrity.

Your Work Location

This is a remote-based role. You will connect virtually via Zoom or Teams and may travel periodically to offices in Rockville, MD, or Scottsdale, AZ. Nationwide travel of 25-50% may be required.

Salary Range

Annual salary: $60,357 to $72,215 plus commissions. Compensation may vary based on experience, location, and performance.

Benefits

• Competitive salary and benefits including health coverage.
• Paid time off for holidays, vacation, and personal days.
• Retirement and savings plans.
• Recognition programs and hotel discounts worldwide.

About Choice

Choice Hotels International is a leading lodging franchisor with nearly 7,500 hotels in 46 countries. We support entrepreneurial spirits and aim for continuous improvement, fostering a diverse and inclusive environment.

Note: This role is not eligible for sponsorship. #LI-REMOTE