Account Management Lead for Experiential Projects

Hamilton; Indianapolis (IN); On-site; USD 90,000 - 125,000; Full time

Job summary

Hamilton in Indianapolis, IN is seeking a Manager of Account Management to lead and develop the Account Management team, ensuring planning, execution, and delivery of custom exhibits, events, and experiential marketing projects.

You will oversee workflow, budgets, client communications, and project performance to deliver on time and within budget while upholding brand standards. This role includes supervisory responsibilities and requires strong leadership and industry knowledge.

Qualifications

• Bachelor's or associate's degree preferred.
• 3+ years as Account/Project Manager in trade show industry preferred.
• Strong leadership skills to keep team members motivated and resolve conflicts.
• Advanced time management, analytical, and problem-solving skills.
• Excellent client-facing and internal written, verbal, and listening skills.
• Highly organized with attention to detail and multi-tasking.
• Proficiency in Microsoft applications; QuickBase preferred.

Responsibilities

• Lead, mentor, and coach a team of Account Managers and Account Coordinators.
• Establish project management standards, workflows, and best practices.
• Conduct regular meetings, performance reviews, and training.
• Support hiring, onboarding, and development of staff.
• Oversee project timelines, budgets, scopes, and quality across accounts.
• Ensure project documentation, communication, and change of scope management.
• Review plans, estimates, and production drawings for feasibility.
• Serve as escalation point for complex issues.

Skills

Leadership

Time management

Communication

Problem-solving

Multi-tasking

Customer service mindset

Education

Bachelor's degree

Associate's degree

Tools

Microsoft Office

QuickBase

Job description

Hamilton in Indianapolis, IN is seeking a Manager of Account Management to lead and develop the Account Management team, ensuring planning, execution, and delivery of custom exhibits, events, and experiential marketing projects.

You will oversee workflow, budgets, client communications, and project performance to deliver on time and within budget while upholding brand standards. This role includes supervisory responsibilities and requires strong leadership and industry knowledge.