Account Management Coordinator

amn; United States; Hybrid; USD 42,000 - 66,000; Full time

Job summary

AMN Healthcare is seeking an Account Management Coordinator to provide operational, administrative, and contract support for the Professional Services team and B.E. Smith Account Managers.

This role serves as a liaison between internal departments and Interim Leadership, ensuring accurate account setup and compliant contract administration. You will manage placement documentation, Salesforce case management, reporting, and data integrity while handling multiple priorities in a fast-paced

Qualifications

• High school diploma or GED required; administrative support experience preferred.
• 1+ year experience in administrative support, operations coordination, account management support, or related fields.
• Experience with CRM systems such as Salesforce or similar platforms.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Experience managing multiple priorities and meeting deadlines in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Strong written and verbal communication skills.
• Ability to analyze data, identify discrepancies, and resolve issues effectively.

Responsibilities

• Create Interim Leader PTRs upon creation of Placement Records in Salesforce.
• Review and validate Statements of Work (SOWs) and placement records for completeness, accuracy, and SOX compliance.
• Coordinate contract approvals with account management, sales leadership, contract leadership, housing, and travel teams.
• Process contract modifications, extensions, and addendums within SLAs.
• Maintain travel allowances and compensation-related information within placement records.
• Audit and reconcile placement information including travel allowances, bonuses, housing, insurance, pay rates, and reimbursements.
• Manage and prioritize Salesforce case queues; route requests to stakeholders; track resolution.
• Generate and distribute operational and performance reports; analyze KPIs and trends.

Skills

Administrative support

CRM systems

Data analysis

Documentation

Microsoft Office

Communication skills

Education

High school diploma or GED

Bachelor's degree in Business Administration, Human Resources, Healthcare Administration, or related field

Tools

Salesforce

ShiftWise

eRecruit

Job description

Job Description

Welcome to AMN Healthcare - Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don't just offer jobs - we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

Named to Becker's Top 150 Places to Work in Healthcare - three years running.

Consistently ranked among SIA's Largest Staffing Firms in America .

Honored with Modern Healthcare's Innovators Award for driving change through innovation.

Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006

Job Summary

The Account Management Coordinator provides operational, administrative, and contract support for the Professional Services team and B.E. Smith Account Managers. This role serves as a key liaison between internal departments and the Interim Leadership business, ensuring accurate account setup, contract administration, data integrity, compliance with established processes, and exceptional customer service.

The Account Management Coordinator manages placement documentation, contract approvals, Salesforce case management, reporting, account auditing, and business operations activities that support successful interim leadership engagements. This position requires strong attention to detail, contract administration skills, CRM proficiency, data analysis capabilities, and the ability to manage multiple priorities in a fast-paced environment.

Job Responsibilities

Contract & Placement Administration

• Create Interim Leader PTRs upon creation of Placement Records in Salesforce.
• Review and validate Statements of Work (SOWs) and placement records for completeness, accuracy, and compliance with established SOX requirements.
• Coordinate contract approvals with account management, sales leadership, contract leadership, housing, and travel teams.
• Process contract modifications, extensions, and addendums within established service-level agreements (SLAs).
• Maintain travel allowance and compensation-related information within applicable placement records.

Data Quality & Account Management

Audit and reconcile placement information, including:

• Travel allowances
• Bonuses
• Housing and furniture arrangements
• Insurance information
• Pay rates
• Reimbursements

• Ensure account and placement records are accurate, complete, and updated throughout the engagement lifecycle.
• Identify and resolve discrepancies in contract and placement data.

Salesforce & Workflow Coordination

• Manage and prioritize Salesforce case queues.
• Route requests to appropriate internal stakeholders.
• Track and monitor case resolution to ensure timely completion.
• Support cross-functional communication between front-office and back-office teams.

Reporting & Business Analytics

• Generate and distribute operational and performance reports.
• Analyze key business metrics, trends, and KPIs.
• Provide data insights that support operational efficiency and business growth initiatives.

Customer Service & Collaboration

• Serve as a trusted resource for internal stakeholders regarding contract and placement processes.
• Partner with cross-functional teams to resolve issues and ensure a positive customer experience.
• Communicate contract requirements, approval status, and process updates clearly and professionally.

Additional Support

• Manage VMS order extensions through systems such as ShiftWise, eRecruit, and related vendor management platforms.
• Participate in special projects and process improvement initiatives as assigned.

Required Qualifications

• High school diploma or GED.
• 1+ year of experience in administrative support, operations coordination, account management support, staffing, human resources, contract administration, or a related field.
• Experience working with CRM systems such as Salesforce or similar platforms.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Experience managing multiple priorities and meeting deadlines in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Strong written and verbal communication skills.
• Ability to analyze data, identify discrepancies, and resolve issues effectively.

Preferred Qualifications

• Bachelor's degree in Business Administration, Human Resources, Healthcare Administration, or a related field.
• 1-3 years of staffing, recruiting, workforce solutions, healthcare staffing, or human resources experience.
• 1-3 years of Salesforce experience.
• Experience reviewing contracts, managing approvals, or supporting contract administration workflows.
• Experience working with vendor management systems (VMS) such as ShiftWise, eRecruit, or similar platforms.
• Experience generating reports, analyzing KPIs, and supporting business operations reporting.

Work Environment / Physical Requirements

Work is performed in an office/home office