Account Management Coordinator

AMN Healthcare Inc.; Topeka (KS); On-site; USD 23,000 - 28,000; Full time

Job summary

AMN Healthcare is seeking an Account Management Coordinator to support the Professional Services team and B.E. Smith Account Managers. This role ensures accurate contract administration, data integrity, and smooth operations across placement records and Salesforce processes.

You will handle SOX-compliant SOW reviews, manage case queues in Salesforce, generate reports, and collaborate with cross-functional teams to deliver exceptional service in a fast-paced environment.

Qualifications

• 1+ year in admin support or operations coordination.
• Experience with CRM systems such as Salesforce.
• Strong attention to detail and ability to maintain accurate records.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Strong written and verbal communication skills.
• Ability to analyze data and resolve issues.

Responsibilities

• Create Interim Leader PTRs upon placement records in Salesforce.
• Review and validate SOWs and placement records for completeness, accuracy, and compliance with established SOX requirements.
• Coordinate contract approvals with account management, sales leadership, contract leadership, housing, and travel teams.
• Process contract modifications, extensions, and addendums within SLAs.
• Maintain travel allowance and compensation-related information within placement records.
• Audit and reconcile placement information, including travel allowances and pay rates.
• Manage Salesforce case queues and route requests to stakeholders.
• Generate and distribute operational and performance reports.

Skills

CRM experience

Attention to detail

Time management

Communication skills

Education

High school diploma or GED

Bachelor's degree

Tools

Salesforce

ShiftWise

eRecruit

Job description

Welcome to AMN Healthcare - Where Talent Meets PurposeEver wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.At AMN Healthcare, we don't just offer jobs - we build careers that make a difference.

Named to Becker's Top 150 Places to Work in Healthcare - three years running.

Consistently ranked among SIA's Largest Staffing Firms in America.

Honored with Modern Healthcare's Innovators Award for driving change through innovation.

Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006

Job Summary

The Account Management Coordinator provides operational, administrative, and contract support for the Professional Services team and B.E. Smith Account Managers. This role serves as a key liaison between internal departments and the Interim Leadership business, ensuring accurate account setup, contract administration, data integrity, compliance with established processes, and exceptional customer service.The Account Management Coordinator manages placement documentation, contract approvals, Salesforce case management, reporting, account auditing, and business operations activities that support successful interim leadership engagements. This position requires strong attention to detail, contract administration skills, CRM proficiency, data analysis capabilities, and the ability to manage multiple priorities in a fast-paced environment.

Job Responsibilities

Contract & Placement Administration

• Create Interim Leader PTRs upon creation of Placement Records in Salesforce.
• Review and validate Statements of Work (SOWs) and placement records for completeness, accuracy, and compliance with established SOX requirements.
• Coordinate contract approvals with account management, sales leadership, contract leadership, housing, and travel teams.
• Process contract modifications, extensions, and addendums within established service-level agreements (SLAs).
• Maintain travel allowance and compensation-related information within applicable placement records.

Data Quality & Account Management

• Audit and reconcile placement information, including:Travel allowancesBonusesHousing and furniture arrangementsInsurance informationPay ratesReimbursements
• Ensure account and placement records are accurate, complete, and updated throughout the engagement lifecycle.
• Identify and resolve discrepancies in contract and placement data.

Salesforce & Workflow Coordination

• Manage and prioritize Salesforce case queues.
• Route requests to appropriate internal stakeholders.
• Track and monitor case resolution to ensure timely completion.
• Support cross-functional communication between front-office and back-office teams.

Reporting & Business Analytics

• Generate and distribute operational and performance reports.
• Analyze key business metrics, trends, and KPIs.
• Provide data insights that support operational efficiency and business growth initiatives.

Customer Service & Collaboration

• Serve as a trusted resource for internal stakeholders regarding contract and placement processes.
• Partner with cross-functional teams to resolve issues and ensure a positive customer experience.
• Communicate contract requirements, approval status, and process updates clearly and professionally.

Additional Support

• Manage VMS order extensions through systems such as ShiftWise, eRecruit, and related vendor management platforms.
• Participate in special projects and process improvement initiatives as assigned.

Required Qualifications

• High school diploma or GED.
• 1+ year of experience in administrative support, operations coordination, account management support, staffing, human resources, contract administration, or a related field.
• Experience working with CRM systems such as Salesforce or similar platforms.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Experience managing multiple priorities and meeting deadlines in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Strong written and verbal communication skills.
• Ability to analyze data, identify discrepancies, and resolve issues effectively.

Preferred Qualifications

• Bachelor's degree in Business Administration, Human Resources, Healthcare Administration, or a related field.
• 1-3 years of staffing, recruiting, workforce solutions, healthcare staffing, or human resources experience.
• 1-3 years of Salesforce experience.
• Experience reviewing contracts, managing approvals, or supporting contract administration workflows.
• Experience working with vendor management systems (VMS) such as ShiftWise, eRecruit, or similar platforms.
• Experience generating reports, analyzing KPIs, and supporting business operations reporting.

Work Environment / Physical Requirements

Work Environment / Physical RequirementsWork is performed in an office/home office environment.Team Members must have the ability to operate standard office equipment and keyboards.AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

• Respect
• Passion
• Continuous Improvement
• Trust
• Customer Focus
• Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Pay Rate$17.25 - $20.50 HourlyFinal pay rate is dependent on experience, training, education, and location.