Account/Logistics Specialist

Ultimate Staffing; Grapevine (TX); Presencial; USD 52.000 - 66.000; Jornada completa

Descripción de la vacante

Ultimate Staffing is seeking an Account/Logistics Specialist to join a client in Grapevine, TX. This is a full-time, direct-hire position and 100% onsite.

The role centers on delivering exceptional customer service, coordinating with internal teams, and supporting daily operations. The ideal candidate will have strong analytical and problem-solving skills, excellent verbal and written communication, and at least two years in account management or customer support.

Formación

• Minimum 2 years of experience in account management or customer support.
• Bachelor's degree preferred in business or supply chain fields.
• Strong analytical and communication skills required.

Responsabilidades

• Serve as primary liaison between customers and internal teams to address escalations.
• Oversee daily operations to ensure accurate repair memo entry and minimize open RMAs.
• Manage customer communications, respond to inquiries, and provide high-quality service.
• Process purchase orders.
• Process inbound and outbound RMAs and verify documentation.
• Analyze production data, lead times, and resource availability for feasible plans.
• Prepare reports on production status and performance for stakeholders.
• Ensure compliance with SOPs and established work practices.

Conocimientos

Analytical skills

Customer service

Communication

Problem-solving

Time management

Team collaboration

MS Office

Data interpretation

Educación

Bachelor's degree in Business, Supply Chain, or related field

Herramientas

Microsoft Office

Descripción del empleo

Ultimate Staffing is seeking an Account/Logistics Specialist to join a client in Grapevine, TX. This is a full-time, direct hire position. The position is 100% onsite.

The Account Specialist plays a vital role in delivering exceptional customer service and operational support. This role requires strong communication, analytical, and problem-solving skills to effectively manage customer interactions, coordinate with internal teams, and support business operations. The ideal candidate will thrive in a fast-paced environment, demonstrate adaptability, and contribute to continuous process improvement.

Job Duties:

• Serve as the primary liaison between customers and internal teams (including depot, engineering, receiving, quality control, and shipping) to address escalations and ensure timely resolution of repair or service issues.
• Oversee daily team operations to ensure accurate and efficient repair memo entry, minimize open RMAs, and foster collaboration across departments.
• Manage customer communications by responding to inquiries, resolving issues, and providing professional, high-quality service.
• Process purchase orders.
• Process inbound and outbound RMA shipments and defective parts; verify accuracy and completeness of all documentation and items received or shipped.
• Analyze production data, lead times, and resource availability to evaluate the feasibility of production plans.
• Prepare and deliver reports on production status, performance metrics, and operational challenges to both internal and external stakeholders.
• Ensure compliance with standard operating procedures (SOPs) and established work practices.

Qualifications:

• Strong analytical skills with the ability to interpret data, prepare reports, and offer actionable business recommendations.
• Excellent verbal and written communication skills, with the ability to actively listen, clearly convey information, and build strong relationships with customers and colleagues.
• Proven problem-solving and critical-thinking abilities to identify issues and implement effective solutions.
• Highly organized with strong attention to detail and accuracy.
• Effective time management skills with a consistent ability to meet deadlines.
• Ability to adapt and perform well under pressure in a fast-paced environment.
• Capable of working independently and collaboratively within a team setting.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and ability to quickly learn new software systems.
• Bachelor's degree in Business, Supply Chain, or a related field preferred.
• Minimum of 2 years of experience in account management, customer support, or a similar role preferred.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.