Account Lead - Facilities Management

JLL; New York (NY); On-site; USD 125,000 - 185,000; Full time

Benefits offered by this job

401(k) plan with company matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

JLL is seeking an Account Lead to manage delivery of Facility Management and Project Management services for a large on-site client in Jamaica, NY. The role focuses on executing the account plan, ensuring contractual compliance, and driving performance across a large, high-rise portfolio.

You will lead diverse teams, hire qualified staff, coach for performance, and drive client satisfaction while targeting growth opportunities and safe operations on-site.

Qualifications

• Experience delivering Facility Management and Project Management services for large-scale facilities.
• Strong communication skills with ability to influence and drive results.
• Data-driven decision making using historical facts.
• Proven leadership across People, Finance and Innovation domains.
• Leadership of large Facility/Project Management teams.
• Understanding of outsourcing models and real estate industry fundamentals.
• Strong financial acumen with complex contracts and pricing terms.
• Deep knowledge of mechanical/electrical/plumbing systems.
• Demonstrated ability to drive results and adherence to ethical standards.
• Experience managing a single Class A office high-rise building (≥1,000,000 sq ft) in the past 7 years.
• Must be on-site Monday–Friday and respond in person for emergencies.

Responsibilities

• Deliver all contractual requirements and adhere to contract terms.
• Develop and execute the Account Plan aligned to client objectives.
• Drive high-quality results and exceed client expectations.
• Respond to day-to-day FM issues and escalate as needed.
• Hire the best-qualified candidates to build a high-performing account team.
• Set clear goals for direct reports and ensure alignment across the team.
• Provide coaching to elevate performance within the account team.
• Support diversity and inclusion through talent moves and promotions.
• Manage the account P&L to align with the plan.
• Mitigate financial risk by keeping A/R under 60 days payable.
• Leverage JLL capabilities to identify growth opportunities for the client.
• Collaborate with leadership to retain and expand the current book of business.
• Identify ways to improve execution efficiency and add client value.
• Maintain safety culture across buildings and the client site.
• Secure renewal of all contract options.

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves -

The Account Lead is a business-minded individual with operational and technical knowledge in Facility Management Services. The Account Lead is accountable for managing the delivery and execution of our Service Contract and a favorable day-to-day relationship with our Client. The Account Lead anticipates client needs and deliveries to outperform on the key performance indicators and SLAs within the contract. The Account Lead creates and manages highly performing teams which not only deliver operational excellence but establishes a culture and environment where our associates are highly engaged and have the opportunity to thrive.

What is your day to day?

• Successful delivery of all Contractual requirements and adherence to all Contractual terms and conditions
• Develops and executes the Account Plan to ensure alignment with client objectives, initiatives and priorities
• Drive high-quality results to exceed client expectations
• Respond to and address the day-to-day Facility Management issues that surface with the client, understanding what issues require escalation, and ensuring a satisfactory and timely resolution
• Ensures the best qualified candidates are hired to fulfill account roles, ensuring a high level of focus on developing a high-performing and diverse account team
• Establishes clear goals and objectives for direct reports, and ensures account people-managers do the same
• Provides frequent coaching and feedback to account team to elevate performance
• Advances the Firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
• Establishes and manages the account P&L to ensure adherence to Plan
• Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
• Uses the depth of JLL to identify initiatives and opportunities to share with the Client to result in growth of the business
• Partners with leadership to retain all current business and looks continually to expand the book of business with the client
• Identifies opportunities to improve the efficiency in execution of above-base contract project work to add value to the Client and grow profitability for the Firm
• Keeps safety top of mind throughout the JLL organization and fosters a culture of safety throughout the respective buildings and with the client
• Secure renewal of all Contract option periods

Required Qualifications

• Experience in delivery of Facility Management and Project Management services to large-scale facilities
• The successful candidate must possess strong communication skills, and have the ability to influence others to achieve results
• Keen ability to use data and historical facts to drive independent decision making
• Proven ability of demonstrating leadership in the areas of People, Finance and Innovation
• Leadership of large Facility and Project Management teams
• Understand the fundamentals of the outsourcing business and the real estate industry
• Strong financial aptitude, with experience managing complex contracts and pricing terms
• Deep knowledge of mechanical/electrical/plumbing systems
• Proven ability to drive results
• The successful candidate will be results driven, able to execute an account plan to ensure exceptional delivery and have the highest ethical standards.
• Must have Five years (within the past seven years) experience managing a single Class A office high-rise building of at least 1,000,000 square feet.
• Must be in-person, on-site Monday - Friday and able to respond in-person for emergencies

Preferred Qualifications

• Will understand how to navigate the Firm to identify experts in our products and services
• Experience in providing Facility Management Services to the Government, and knowledge of Government Contracting

Onsite: Five days week

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Jamaica, NY

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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