Account Manager I (61301)

Walsworth; White Pigeon Township (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Walsworth is seeking an Account Manager I to oversee and strengthen relationships with existing clients in the publishing sector. You will drive client satisfaction, retention, and account growth by delivering exceptional service, uncovering upsell opportunities, and partnering with Sales Representatives to meet client business objectives.

You will manage daily activities for multiple accounts, serve as a trusted advisor with strategic insights, and coordinate cross-functional teams to ensure

Qualifications

• High School Diploma required.
• Five years account management or sales experience in a fast-paced environment preferred.
• Print and/or publishing experience preferred.

Responsibilities

• Serve as the primary liaison between the company and assigned clients.
• Manage day-to-day activities across multiple client accounts to ensure satisfaction and retention.
• Serve as a trusted advisor by delivering strategic insight, personalized service, and follow-up.
• Identify new revenue opportunities within existing accounts with Sales.
• Facilitate cross-functional meetings to ensure milestones are met.
• Collaborate with Estimating to develop pricing proposals and budgets.
• Track and report on account health, usage trends, and KPIs.
• Maintain accurate client records within the CRM system.
• Plan and coordinate annual client review meetings.
• All other duties as assigned.

Skills

Client liaison

Account management

Strategic advisory

Upselling opportunities

Cross-functional collaboration

Pricing proposals

Account health tracking

CRM (Salesforce)

Communication skills

Customer service

Project management

Solution selling

Education

High School Diploma

Tools

Salesforce

Microsoft Office

Job description

Description

Job Summary:

As an Account Manager I, you are responsible for managing and strengthening relationships with existing clients to ensure satisfaction, retention, and account growth. This role focuses on delivering exceptional service, identifying upselling opportunities, and partnering closely with Sales Representatives to help both existing and new clients achieve their business objectives.

Essential Functions:

• Serve as the primary liaison between the company and assigned clients.


• Manage day-to-day activities across multiple client accounts to ensure satisfaction and retention.


• Serve as a trusted advisor by delivering strategic insight, personalized service, and consistent follow-up.


• Partner with Sales Representatives and customers to identify new revenue opportunities within existing accounts.


• Facilitate cross-functional meetings to ensure project milestones are met and client expectations are exceeded.


• Collaborate with Estimating to develop pricing proposals and budget forecasts tailed to client needs.


• Track and report on account health, usage trends, and key performance indicators.


• Maintain accurate and up-to-date client records within the CRM system.


• Plan and coordinate annual client review meetings, including agenda setting, data compilation, and follow-up.


• All other duties as assigned.

Knowledge, Skills and Abilities

• Ability to remain organized and self-directed.


• Ability to work both independently and collaboratively in a team environment.


• Strong verbal and written communication skills, including excellent listening, negotiation, and presentation abilities.


• Ability to communicate clearly and accurately with clients and internal stakeholders at all levels of the organization.


• Excellent customer service skills with the ability to resolve client issues effectively.


• Ability to manage multiple account management projects simultaneously while maintaining attention to detail.


• Experience in delivering client-focused solutions tailored to customer needs.


• Proficiency in CRM software (e.g., Salesforce), Microsoft Office, and other computer applications.

Qualifications

Minimum Requirements:

• High School Diploma


• Five years account management or sales experience in a fast-paced sales environment preferred


• Print and/or publishing experience preferred

Walsworth is an Equal Opportunity Employer. Qualified candidates will be considered without regard to race, sex, disability, veteran status, sexual orientation, or gender identity.