Account Growth Manager (Remote, Baltimore)

Blacksmith Agency LLC; United States; Remote; USD 100,000 - 250,000; Full time

Job summary

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web services for marketing-led brands. As Account Growth Manager you will own an established book of recurring agency clients and drive retention and growth.

You will work with the sales team to win new clients, keep existing ones, and expand engagements, maintaining a seven-figure annual quota across retention and upsells while ensuring a single clear voice with delivery teams.

Qualifications

• Agency account management experience required.
• Proven ability to retain clients and upsell additional work.
• Must be comfortable carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retain clients across your book, manage renewals and flag drift.
• Identify upsell opportunities and close additional projects.
• Meet a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present one voice to clients.

Skills

Agency account management

Client relationship management

Quota-driven sales

Clear communication

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Account Growth Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Account Growth Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.