Account Growth & Analytics Coordinator

Jobtailor; Alaska; On-site; USD 55,000 - 75,000; Full time

Job summary

US Foods is seeking a detail-oriented Sales Support professional to assist Account Executives, analyze customer data, and produce actionable insights. The role supports onboarding, maintenance, and proactive customer interactions across the national sales organization.

The ideal candidate has 3+ years in sales support or analytics, strong MS Office and CRM skills, and experience with Salesforce and eCommerce systems.

Qualifications

• Three years in a sales, sales support or sales analytics role with a prior track record for providing key customer support and maintaining customer relations is required
• Experience with analytics and preparing presentations to report findings required
• Intermediate computer skills including Microsoft Word, Outlook, Excel and PowerPoint required
• Ability to learn proprietary US Foods systems: eCommerce, Salesforce.com (SOUS), PRISM, SODS, CDMR, Tandem
• Strong attention to detail, multi-tasking and time-management skills
• Excellent written and verbal communication skills
• Must possess strong analytical, problem-solving and organizational skills
• Ability to prioritize workload, meet deadlines and follow through on commitments
• Ability to work independently and in a collaborative manner
• Ability to interpret data and translate into actionable steps
• Ability to work overtime during periods of heavier workload and holidays as needed
• High School diploma/GED or a combination or education and experience equivalent to a high school diploma, required
• Associates/Bachelor’s degree or equivalent work experience, preferred
• Prior US Foods National sales or sales support experience, highly preferred
• Food service/distribution experience
• Experience working virtually

Responsibilities

• Proactively support Account Executives to optimize selling effectiveness and drive profitable growth
• Monitor service requests and take ownership of assigned requests
• Monitor customer requirements from the National Sales corporate office and take timely action
• Participate in weekly Account Executive collaboration calls and monitor planned customer visits and activities
• Initiate pre-planned customer interactions
• Produce and analyze customer-specific reports
• Prepare customer business reviews, track completion, analyze sales impact, and monitor follow-up activities
• Analyze customer product and service recommendations using the CRM platform and e-commerce platform
• Make product conversion recommendations and coordinate new item requests, forecasts, customer lists, and order guides
• Analyze customer rebates and identify profitable sales opportunities
• Coordinate and track limited-time offers and new/discontinued items
• Maintain customer shopping lists and order guides and coordinate product substitutes
• Monitor proprietary slow-moving and dead inventory and recommend conversions to exclusive brands
• Set up and maintain general ledger coding and invoice sequencing
• Resolve customer pricing concerns and upload mass credit/debit requests
• Investigate and resolve credit-related issues with cross-functional teams
• Support new customer setup, onboarding, and maintenance
• Analyze prospective customer requirements and produce recommended order guides
• Identify at-risk customers using churn indicators and communicate recommendations to Account Executives
• Participate in performance management, personal development, sales meetings, and product trainings

Skills

Sales Support

Analytical Skills

CRM Proficiency

Microsoft Office

Customer Relationship Management

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

Salesforce

Ecommerce platforms

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

US Foods is seeking a detail-oriented Sales Support professional to assist Account Executives, analyze customer data, and produce actionable insights. The role supports onboarding, maintenance, and proactive customer interactions across the national sales organization.

The ideal candidate has 3+ years in sales support or analytics, strong MS Office and CRM skills, and experience with Salesforce and eCommerce systems.