Account Expert I - Contact Center

Emprise Bank 2; Wichita (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

Emprise Bank in Wichita, KS is seeking an Account Expert to join our Customer Experience team in Wichita, KS. The role provides administrative support, handles customer requests, account support, and consultative selling in the contact center.

A successful candidate will have exemplary customer service experience, confident communication skills, initiative, attention to detail, and a commitment to our values. Hours are 40 per week with varied shifts Mon-Fri and rotating Saturday.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience required.
• 1+ years of bank experience required.
• Proficiency with large server based applications and Microsoft Office products preferred.

Responsibilities

• Provide technical support for customers on account inquiries.
• Monitor, process, and complete transactions and documentation per customers request.
• Monitor electronic communication from multiple digital channels.
• Apply product and market knowledge to create solutions for customer objectives.

Skills

Customer service

Clear communication

Initiative

Attention to detail

Professionalism

Growth mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Server-based apps

CRM software

Banking systems

Job description

At Emprise Bank, everything we do is focused on advancing the neighborhoods, businesses, and people in our communities. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.

We are currently seeking an Account Expert to join our Customer Experience team in Wichita, KS. As an Account Expert in our Contact Center, you will have the opportunity to provide administrative support, technical and professional work for our core bank function. This position is responsible for customer service, managing customer requests, electronic communication, account support, and consultative selling.

A successful candidate will have:

• Exemplary customer service experience
• Confident and articulate communications skills
• Initiative and strong work ethic
• Strong attention to detail
• An understanding of and commitment to our values
• Attitude and aptitude to engage in continuous development

Essential functions of the role:

• Provide technical support for customers on account inquiries
• Monitor, process, and complete transactions and appropriate documentation per customers request
• Monitor electronic communication from multiple digital channels
• Effectively apply product and market knowledge to create solutions for customer objectives

Requirements

• High school diploma or equivalent required
• 2+ years of customer service experience required
• 1+ years of bank experience required
• Proficiency with large server based applications and Microsoft Office products preferred

Hours: 40 hours - any shift during that time

Monday - Friday: 7:30 AM - 6:00 PM (hours will vary)

Saturday: 8:30 AM - 12:00 PM (Rotating)

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success.

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.