Account Expert I - Contact Center

Emprise Bank; Wichita (KS); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Professional growth

Job summary

Emprise Bank in Wichita, KS is seeking an Account Expert to join our Customer Experience team. You will provide vital account support, handle customer requests, and process transactions while delivering exceptional service across multiple channels.

The role emphasizes consultative selling, accurate documentation, and strong attention to detail. Hours are 40 per week, Monday–Friday with varying shifts, and opportunities for professional growth within a values-driven community bank.

Qualifications

• Exemplary customer service experience required.
• Confident and articulate communications skills.
• Initiative and strong work ethic.
• Problem resolution skills and attention to detail.

Responsibilities

• Provide technical support for customers on account inquiries.
• Monitor, process, and complete transactions and documentation per customer requests.
• Manage electronic communications from multiple digital channels.
• Apply product and market knowledge to create customer solutions.

Skills

Customer service

Communication

Initiative

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Banking software

Job description

Description

At Emprise Bank, everything we do is focused on advancing the neighborhoods, businesses, and people in our communities. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.

We are currently seeking anAccount Expertto join our Customer Experience team in Wichita, KS. As an Account Expert in our Contact Center, you will have the opportunity to provide administrative support, technical and professional work for our core bank function. This position is responsible for customer service, managing customer requests, electronic communication, account support, and consultative selling.

A successful candidate will have:

• Exemplary customer service experience
• Confident and articulate communications skills
• Initiative and strong work ethic
• Problem resolution skills
• Strong attention to detail
• An understanding of and commitment to our values
• Attitude and aptitude to engage in continuous development

Essential functions of the role:

• Provide technical support for customers on account inquiries
• Monitor, process, and complete transactions and appropriate documentation per customers request
• Monitor electronic communication from multiple digital channels
• Effectively apply product and market knowledge to create solutions for customer objectives

Requirements

• High school diploma or equivalent required
• 2+ years of customer service experience required
• 1+ years of bank experience required
• Previous sales experience required
• Proficiency with large server based applications and Microsoft Office products preferred

Hours: 40 hours - any shift during that time

Monday - Friday: 7:30 AM - 6:00 PM (hours will vary)

Saturday: 8:30 AM - 12:00 PM (Rotating)

Benefits

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success.

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.