Account Experience Specialist I

Emprise Bank; Wichita (KS); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Professional growth

Job summary

Emprise Bank in Wichita, KS is seeking an Account Expert to join our Customer Experience team. You will provide vital account support, handle customer requests, and process transactions while delivering exceptional service across multiple channels.

The role emphasizes consultative selling, accurate documentation, and strong attention to detail. Hours are 40 per week, Monday–Friday with varying shifts, and opportunities for professional growth within a values-driven community bank.

Qualifications

• Exemplary customer service experience required.
• Confident and articulate communications skills.
• Initiative and strong work ethic.
• Problem resolution skills and attention to detail.

Responsibilities

• Provide technical support for customers on account inquiries.
• Monitor, process, and complete transactions and documentation per customer requests.
• Manage electronic communications from multiple digital channels.
• Apply product and market knowledge to create customer solutions.

Skills

Customer service

Communication

Initiative

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Banking software

Job description

Emprise Bank in Wichita, KS is seeking an Account Expert to join our Customer Experience team. You will provide vital account support, handle customer requests, and process transactions while delivering exceptional service across multiple channels.

The role emphasizes consultative selling, accurate documentation, and strong attention to detail. Hours are 40 per week, Monday–Friday with varying shifts, and opportunities for professional growth within a values-driven community bank.