Account Executive, Supplier Services (Hybrid Schedule)

Eversource; Westwood (MA); Hybrid; USD 92,000 - 102,000; Full time

Job summary

Eversource is seeking an Account Executive for Supplier Services to manage GS/ES accounts in Massachusetts, overseeing enrollment, training, and contract negotiations.

You will coordinate resources across meter engineering, field operations, and IT, drive supplier performance, and identify profitable opportunities while supporting Retail Access initiatives. Hybrid work is available with in-office requirements.

Qualifications

• Bachelor’s degree or the equivalent work experience.
• Three (3) plus years of related experience in account or relationship management.
• Ability to develop and manage business relationships.
• Strong communication and negotiation skills.
• Experience with OMNI and SAP highly desired.

Responsibilities

• Coordinate distribution of company resources to deliver services for MA accounts.
• Monitor revenues and costs associated with supplier services.
• Participate in contract negotiations with suppliers ensuring enrollment requirements.
• Lead the troubleshooting process for supplier issues and escalated complaints.
• Maintain customer satisfaction through regular meetings with supplier representatives.
• Identify opportunities to expand product and service offerings.

Skills

Account management

Relationship management

Negotiation

Communication

Customer service

Education

Bachelor's degree

Advanced degree preferred

Tools

OMNI

SAP

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Our Account Executive for Supplier Services, develop and maintain strong working relationships with Gas & Electric Supplier (GS, ES) accounts in Massachusetts. Manages the supplier enrollment process (EDI certification, GS or ES training, and service contract negotiation), resolves problems and identifies individual GS or ES account needs, administers GS or ES contract, identifies profitable business opportunities resulting from the provision of new services, and identifies and negotiates for Company resources to capitalize on approved business opportunities.

Participates in working groups and supplier-related regulatory dockets and in the planning, development, implementation, and administration of strategies pertaining to Retail Access.

Essential Functions

Coordinates distribution of company resources (meter engineering, field operations, load profiling, etc.) to deliver services and resolve problems GS or ES accounts in Massachusetts.

Monitors revenues and costs associated with supplier services and reports results.

Participates in contract negotiations between competitive suppliers and the distribution company including ensuring that the proper distribution company personnel are party to the negotiations, that GS or ES’s meet the Company’s enrollment requirements, and arranging for EDI testing and supplier certification with the Information Technology organization.

Leads the “trouble shooting” process for resolving supplier issues and addressing escalated supplier complaints.

Manages “customer satisfaction” of GS or ES accounts through regular meetings with supplier representatives to review product and service issues.

Identifies and implements profit opportunities for the Company by using knowledge of GS and ES needs and Company capabilities to develop new products and services.

Increase account penetration through the development and expansion of product and service offerings and identification of opportunities/needs for new GS and ES products and services.

Analyzes proposed changes in state legislation, regulations, and administrative policy for their potential impact on the Customer Experience organization.

Acts as Company liaison between GS and EL supplies, Governmental Agencies and other Distribution Companies in areas concerning retail access.

Provide docket administration for on‑going regulatory proceedings on supplier-related issues.

Conducts periodic Company-sponsored GS and EL supplier conferences.

Manages sensitive relationships with senior level business executives.

Represents Company through participation at local and regional “working” or technical meetings (i.e., Electronic Business Transaction Working Group, various regulatory working groups, and technical meetings, etc.).

Qualifications

• Bachelor’s degree, or the equivalent work experience.
• Advanced degree is preferred.
• Three (3) plus years of related experience is required preferably in account or relationship management.
• Ability to develop and manage business relationships.
• Ability to act as a key liaison and to work effectively with various organization levels within and outside of the Company.
• Ability to gather and analyze information to identify and resolve process and quality issues.
• Strong detail orientation as well as the ability to be thorough and precise.
• Qualitative and quantitative analyses.
• Team leadership skills.
• Strong spoken and written communication skills and strong negotiating skills.
• Strong customer service orientation.
• Ability to multi-task and shift among multiple priorities simultaneously.
• Strong functional understanding of computerized business systems.
• Experience with OMNI and SAP highly desired.

#LI-ES3 #custajd

Competencies

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Compensation and Benefits

Eversource offers a competitive total rewards program.

Check out our careers site for an overview of our benefits programs.

Salary is commensurate with your experience.

This position is eligible for a potential incentive.

The annual salary range for this position is: $92,210.00-$102,450.00

Worker Type: Regular

Number of Openings: 1

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role.

If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Who we are

Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers.

We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.