Supervisor, Sales, Customer Thermal Solutions

Eversource; Berlin (CT); On-site; USD 136,000 - 151,000; Full time

Job summary

Eversource is seeking a senior customer operations leader to oversee the mid-account and residential gas customer programs, ensuring timely service installations, solid customer relationships, and compliant execution across policies and regulatory standards.

You will supervise Gas Sales Representatives, align cross-functional teams, drive revenue growth, and mentor staff while maintaining safety and adherence to labor contracts.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, related discipline or equivalent experience.
• Minimum of five (5) years in marketing, sales, sales support or general business management.
• Gas experience preferred.

Responsibilities

• Supervises and coordinates Gas Sales Representatives and other staff serving mid-account and residential customers.
• Communicates policies on pipe extensions, rate terms, load and revenue estimation.
• Participates in cross-functional teams to improve customer service and profitability.
• Works cross-functionally to improve dealer, residential and M&J gas sales customer service activities.
• Trains team and participates in candidate interviews for employment advancement.

Skills

Leadership

Customer relationships

Cross-functional collaboration

Strategic vision

Ownership & accountability

People management

Communication

Team training

Education

Bachelor's degree or equivalent experience

Marketing / Business Administration background

Tools

Microsoft Office

Word/Excel/PowerPoint

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Role and Scope of Position

This position oversees and coordinates the activities related to the support and service provided to mid-account and residential gas customers. Services provided include the development of stronger customer relationships, timely installation of new or upgraded utility service, load and revenue estimates, oversight of customer policy and service quality issues, and the coordination of billing issues and other customer inquiries. This position sets the priorities for the team to ensure tasks are completed on time, within budget and in compliance with Company policies, work practices and regulatory standards.

Essential Functions

Supervises, coordinates and provides leadership to Gas Sales Representatives and other assigned staff engaged in the delivery of programs, products and services to mid-account and residential gas customers.

Ensures Company policies and procedures regarding pipe extensions, rate terms and conditions, load and revenue estimation, supplier terms and conditions are properly communicated and implemented.

Participates in cross-functional teams designed to improve customer service, operational efficiency and profitable revenue growth.

Works cross-functionally to improve all dealers, residential and M&J gas sales customer service activities which includes new customer connections, corporate positioning, customer service, demand side management (DSM) and other value-added services.

Evaluates, develops and recommends changes in methods, procedures and work practices and oversees implementation upon approval.

Ensures assigned team understands work practices, procedures, rules and regulations as well as Corporate policies.

Trains team on work methods and measures and secures additional training necessary to ensure team members are fully competent in all aspects of their jobs.

Interviews and recommends candidates for employment, advancement and termination.

Technical Knowledge / Skill / Education / Licenses / Certifications

Technical Knowledge / Skill: Requires a fundamental understanding of customer operations, support and administrative activities. Also requires technical knowledge of gas distribution systems and work practices, and a working knowledge of the labor contracts. Requires communication, interpersonal, conflict resolution and teamwork skills. Ability to use PC desktop applications (e.g., Microsoft Word, Excel and Power Point).

Education: Bachelor’s degree in Marketing, Business Administration, related discipline or equivalent experience.

Experience: Minimum of five (5) years in marketing, sales, sales support or general business management. Gas experience preferred.

Licenses & Certifications: Valid Drivers license is required.

Working Conditions

Must be available to work emergency restoration assignment as required.

Must be available to travel between MA/CT/NH as necessary.

Work is performed primarily in an office environment which requires standing, sitting, walking, climbing stairs, writing, typing and communicating.

Job can require visits to customer sites which may include driving.

Mental Aspects

Work includes presenting, evaluating, interpreting, organizing, analyzing and oversight. This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving important business commitments and results.

Competencies

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $135,660.00-$150,730.00

Worker Type

Regular

Number of Openings

1

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor and Who we are

Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers.

We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.