Account Executive, Membership Services

Tennessee Titans; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A professional sports team in Nashville is seeking an Account Executive for Membership Services. This role involves managing season ticket accounts, enhancing retention, and engaging fans through excellent customer service. Ideal candidates will have a Bachelor's degree and 2-3 years of experience in sales or customer service within the sports or hospitality sectors. Strong communication skills and teamwork are essential for success in this dynamic position.

Qualifications

• 2-3 years of service or sales experience in sports or hospitality industry preferred.
• Self-motivated professional with strong work ethic and excellent written and verbal communication abilities.
• Proven customer service skills with ability to balance competing priorities.

Responsibilities

• Manage and maintain an assigned portfolio of season ticket member accounts.
• Establish meaningful relationships with clients.
• Conduct regular face-to-face meetings with season ticket members.

Skills

Excellent communication abilities

Problem-solving skills

Strong work ethic

Customer service skills

Sales experience

Team player

Proficient in Microsoft Office Suite

Experience with ticketing systems

Education

Bachelor’s Degree from an accredited college or university

Degree in Business or Sports Administration

Tools

SeatGeek

Job description

Overview

Join to apply for the Account Executive, Membership Services role at Tennessee Titans. We are looking for a dynamic and enthusiastic professional to become part of our Client Services & Hospitality team in the role of Account Executive – Membership Services. In this position, you will deliver outstanding customer service while actively connecting with existing Season Ticket Members to enhance retention rates. The ideal candidate will possess excellent communication abilities, problem-solving skills, a strong work ethic, and previous experience in customer service and/or sales within the sports or hospitality sectors.

Responsibilities

• Manage and maintain an assigned portfolio of season ticket member accounts with a focus on annual renewal retention.
• Establish meaningful relationships with Current Nissan Stadium and new Nissan Stadium Clients.
• Complete minimum daily outbound communications through calls, texts, emails and other channels to meet service and engagement objectives.
• Conduct regular face-to-face meetings with season ticket members to provide personalized service and enhance fan experience.
• Meet and exceed individual team renewal goals.
• Opportunity to sell season ticket packages, partial plans, and group tickets for the Current Nissan Stadium.
• Generate new sales leads through referrals and season ticket member interactions.
• Proactively address member inquiries via phone, text, online chat, social media, and email.
• Handle challenging customer situations with professionalism and effective problem-solving.
• Respond to all customer inquiries and concerns in a timely manner.
• Work game days and service customer needs, make in-seat visits, assist fans and interact with season ticket members during special game day experiences.
• Maintain accurate, up-to-date client records in SeatGeek ticketing system and CRM software.
• Support execution of special events that add value to members and prospects.
• Attend all training sessions and participate in regular team meetings.
• Assist with other stadium events, as assigned, in a service and/or promotional function.
• Other duties as assigned by Manager, Membership Service.

Requirements

Education

• Bachelor’s Degree from an accredited college or university required.
• Degree in Business, Sports Administration, or related field preferred.

Experience

• 2-3 years of service or sales experience in sports or hospitality industry preferred.
• Self-motivated professional with strong work ethic and excellent written and verbal communication abilities.
• Proven customer service skills with ability to balance competing priorities and manage customer expectations.
• Collaborative team player who thrives in a team-first environment.
• Proficient in Microsoft Office Suite and ticketing systems (SeatGeek experience preferred).

Physical Requirements and Working Conditions

• Capable of walking and standing for extended periods during games and special events (up to 5 hours).
• Demonstrate professionalism by consistently upholding a positive attitude, strong work ethic, reliability, and respectful communication with colleagues and clients.
• Willingness to work nights, weekends, and some holidays as needed.
• Strong written and verbal communication skills to effectively interact with team members, clients, and stakeholders, along with active listening abilities to understand and respond appropriately to diverse audiences in both individual and group settings.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.