Account executive in business messaging

respond.io; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Flexible working hours

Remote-friendly culture

Job summary

respond.io is seeking an experienced B2B SaaS sales professional to drive revenue growth across international markets. Own the full sales cycle from discovery to close, qualify opportunities, present solutions, negotiate, and close deals with mid-market accounts in EU regions.

You will educate prospects on the value of respond.io, tailor recommendations, and collaborate with Customer Success to ensure smooth handovers. Fluency in English and German is essential; French is a plus.

Qualifications

• Proven track record in B2B SaaS sales with EU mid-market clients.
• Fluency in English and German is essential; French is a plus.
• Strong ability to qualify opportunities and close deals.

Responsibilities

• Own and manage the sales cycle from discovery to close.
• Educate prospects on respond.io's value and tailor solutions.
• Handle inbound inquiries and negotiate pricing and terms.
• Develop strategic plans for targeted accounts and upsell opportunities.
• Collaborate with Customer Success to ensure smooth handover.

Skills

B2B SaaS sales

EU region sales

Solution selling

English & German fluency

Job description

Описание:

Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale. We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture.

Задачи:

Be the driving force behind our revenue growth by proactively seeking new opportunities.

Own and manage the sales cycle from discovery to close, including qualification, solution presentation, negotiation, and closing.

Educate potential customers on the immense value that respond.io offers.

Provide tailored solution recommendations based on customers' unique business needs and usage patterns.

Manage multiple customer relationships simultaneously, guiding them through various stages of the sales process.

Handle inbound customer inquiries with finesse, effectively addressing billing, legal, security, and technical concerns.

Act as the advocate for our customers, collecting valuable feedback to fuel ongoing improvements, including product enhancements.

Stay informed about industry trends, competitive offerings, and emerging technologies to effectively position the company’s products in the market.

Assist with additional tasks and responsibilities as needed to contribute to the team's success.

Work closely with the Customer Success team and other teams to ensure smooth handover of clients and alignment on client feedback and product improvements.

Develop strategic plans for targeted key accounts to expand usage and identify opportunities for upsell and cross-sell, ensuring long-term success and client satisfaction.

Требования:

Prior experience in B2B SaaS sales, with a proven track record of success in selling to mid-market accounts within the EU region.

Articulate English AND German with a clear and concise spoken and written communication style is essential.

You’re passionate about identifying customer needs and ensuring their satisfaction.

An ambitious and goal-driven mindset is crucial for success.

You thrive in a flexible and dynamic environment, showing resilience in the face of challenges.

Familiarity with solution selling or similar methodologies.

Будет плюсом: A track record of successfully closing sales deals within a B2B SaaS company is highly preferred; While not required, the ability to speak French is a valuable asset.

Условия:

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• Flexible working environment and working hours that fit your lifestyle, wherever you’re based.