Account Executive II - Retention & Growth

WM; Little Rock (AR); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Stock purchase plan

Company 401(k) match

Paid vacation, holidays, and personal

Job summary

WM is seeking an Account Executive II to manage and grow a portfolio of Small/Medium Business customers. You will maintain strong relationships, align WM solutions to client needs, and renew contracts while maximizing profits through skilled negotiation and ongoing education of contract terms.

In this role you will collaborate with sales teams, leverage CRM and pricing tools, and drive retention and revenue protection across your assigned territory.

Qualifications

• High School Diploma or GED (accredited)
• 1 year WM experience or 5 years of business-to-business account management at a proficient level
• Must be physically located in the South Atlantic states (NC, SC, or GA)

Responsibilities

• Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships.
• Align Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills.
• Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills.
• Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues.
• Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority.
• Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate.
• Use Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools).
• Prepare reports as needed and/or handle general administrative duties as appropriate.

Skills

Customer relations

Negotiation

Consultative selling

CRM software

Education

High School Diploma

Tools

Salesforce

Pricing tools

Job description

WM is seeking an Account Executive II to manage and grow a portfolio of Small/Medium Business customers. You will maintain strong relationships, align WM solutions to client needs, and renew contracts while maximizing profits through skilled negotiation and ongoing education of contract terms.

In this role you will collaborate with sales teams, leverage CRM and pricing tools, and drive retention and revenue protection across your assigned territory.