Account Executive II

Health Care Service Corporation; Austin (TX); Hybrid; USD 57,000 - 85,000; Full time

Job summary

Health Care Service Corporation seeks an Account Executive to manage a block of hospital accounts, identify renewal opportunities, and expand coverage with existing clients.

This hybrid role requires travel, strong relationship skills, and deep knowledge of managed care products (PPO, HMO). You will work with internal teams to ensure client satisfaction and retention.

Excellent communication and negotiation skills are essential to provide exemplary service and drive growth across the client base.

Qualifications

• Must hold General Lines Agent – Life, Health, and HMO license or obtain it within required timeframe.
• 2 years in group health insurance account management or 6 years in related roles with knowledge of PPO/HMO products.
• 2 years in a role requiring decision making, initiative, and self-direction.
• Customer service oriented with attention to detail.
• Ability and willingness to travel including overnight stays.

Responsibilities

• Manage block of existing accounts to meet retention targets.
• Identify customer insurance needs and service needs and meet them.
• Maintain relationships with existing accounts and serve as liaison for inquiries.
• Analyze utilization reports to determine best product mix.
• Collaborate with internal departments to provide answers and service.
• Maintain knowledge of company products, systems, and processes.
• Stay informed about competitor products and insurance trends.

Skills

Customer service

Negotiation

Communication

Travel readiness

Education

Bachelor degree

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This is a Hybrid role, three days in office/client visits and two days remote. This position is responsible for ensuring continued and increased growth by negotiating renewals or selling products and services to existing customers, including Hospital clients, understanding customer needs, and providing customer support. Ability to travel.

• Manage block of existing accounts to meet retention targets.
• Identify customer insurance needs and service needs and successfully meet those needs.
• Establish and maintain an excellent working relationship with existing accounts.
• Act as point of contact for issues/concerns and serve as liaison between the company and other principals in resolving inquiries regarding all issues of concern.
• Block of accounts will include Hospital accounts which have unique needs and custom requirements that necessitate out of the box thinking, research of requested capabilities, complex problem solving and development of creative solutions.
• Analyze utilization reports to determine best mix of products to meet customer needs.
• Work closely with internal departments to provide answers and service to customers.
• Maintain current knowledge of HCSC products, services, systems, and processes.
• Maintain knowledge of competitor’s products and insurance trends.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc. along with internal provider teams
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Maintain effective communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested by the appropriate Marketing Manager.

Job Requirements

• Must have General Lines Agent – Life, Health, and HMO license or obtain General Lines Agent – Life, Health, and HMO license within required time frame per state regulations.
• 2 years as a group health insurance account executive OR 6 years experience in group health claims processing, customer service, claims-related, and/or sales and thorough knowledge of managed health care products (PPO, HMO) processes and trends OR Bachelor degree and 3 years customer service/account management experience with thorough knowledge of managed health care products.
• 2 years in a position which require decision making, initiative, and self-direction.
• Customer Service oriented; detail oriented.
• Ability and willingness to travel including overnight stays.
• Experience addressing customer needs and building customer relations.
• Experience analyzing reports, determining product mix for customers, and analyzing financial information.
• Written and verbal communications skills, negotiation skills, and presentation skills.

Preferred Job Requirements

• Bachelor Degree.

Compensation: $56,900.00 - $85,300.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.