Account Executive Director

MSX International; Huffman (KY); On-site; USD 120,000 - 190,000; Full time

Job summary

MSX International is seeking an Account Executive Director to own end-to-end strategic account governance, drive retention, profitable growth, and white space expansion for key automotive clients. You will serve as the single commercial interface, coordinating across functions and leading quarterly business reviews.

Responsibilities include building annual/quarterly account plans, leading renewal negotiations with Deal Desk/Legal/Finance, and maintaining forecast accuracy in CRM while mitigating

Qualifications

• Must have proven renewal and expansion experience with enterprise clients.
• Experience coordinating across sales, delivery, legal, and finance functions.
• Strong governance, forecasting, and risk-mitigation capabilities.

Responsibilities

• Build and execute annual/quarterly account plans.
• Lead renewal negotiations and contract extensions with Deal Desk/Legal/Finance.
• Coordinate stakeholders to ensure alignment between sales and delivery.
• Track client satisfaction indicators and resolve risks.
• Maintain CRM forecasting and pipeline governance.
• Monitor competitive threats and build strategies.

Skills

CRM proficiency

Negotiation

Stakeholder management

Strategic account governance

Renewal strategy

On-site engagement

Education

MBA or equivalent experience managing enterprise accounts

15+ years in strategic account management within automotive services, BPO, outsourcing, or consulting

Tools

Salesforce

PowerPoint

Excel

Job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The Account Executive Director owns end-to-end strategic account governance and is accountable for retention, profitable growth, and white space expansion—while maintaining a single commercial interface to the client.

Scope & Coverage

• Full ownership of the account, with P&L-level accountability (revenue, margin, growth).
• Works across multiple functions and programs; coordinates internal delivery leaders to ensure performance and credibility.

Key Accountabilities

• Ensure retention and renewal execution with strict margin discipline.
• Expand scope via white space conversion while protecting delivery quality and risk posture.
• Lead QBRs/EBRs, stakeholder management, escalation handling, and roadmap discussions.
• Maintain a forward-looking account plan with sponsor mapping and risk mitigation.
• Identify and qualify expansion plays through consultative discovery and value cases.
• Convert white space to structured initiatives with clear outcomes and delivery governance.
• Prevent internal overlap and ensure coherent pricing and negotiation posture.

Responsibilities

• Build and execute annual/quarterly account plans.
• Lead renewal negotiations and contract extensions with Deal Desk/Legal/Finance.
• Coordinate stakeholders to ensure alignment between sales and delivery.
• Track client satisfaction indicators and resolve risks.
• Maintain CRM forecasting and pipeline governance.
• Monitor competitive threats and build strategies.

Preferred Qualifications

• 15+ years in strategic account management within automotive services, BPO, outsourcing, or consulting.
• Commercial rigor with strong renewal track record, margin accountability, and negotiation ability.
• Consultative expansion experience with value cases and stakeholder mapping.
• CRM proficiency; strong PowerPoint/Excel capability.
• Able to operate as a senior representative with consistent on-site engagement.
• MBA or equivalent experience managing enterprise accounts.
• Account management methodologies (Miller Heiman, Challenger, etc.).
• Experience across automotive domains (aftersales, warranty, network, digital, CX).
• Previous OEM HQ-level experience in strategic, commercial, or operational roles preferred.

Competencies & Behaviors

• Executive maturity, diplomacy, influence.
• Governance mindset: cadence, documentation, escalation paths, accountability.
• Commercial ethics and discipline.
• Strategic patience and relentless follow-through.

Additional InformationLocation: Office-based in Irvine, CA or Fountain Valley with frequent on-site presence at client HQTravel: Frequent (typically 20–40% depending on governance cadence and program footprint)Function: Sales / Strategic Account Management

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.