Account Director

Aquarius Professional Staffing; Massachusetts; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Comprehensive benefits package

Medical, dental, vision plans

HSA and FSA plans

Mental health resources

401k employer match

Paid parental leave

Tuition reimbursement

Job summary

Aquarius Professional Staffing is seeking an Account Director to lead and expand key client relationships in the commercial and military aerospace sectors. You will align Company products and services with client needs, and drive growth by understanding objectives and delivering tailored solutions.

In this senior role, you will partner with cross-functional teams, manage escalations, and identify upsell opportunities while maintaining unwavering customer satisfaction and long-term engagement.

Qualifications

• Bachelor’s degree in business, engineering, or related field; MBA preferred.
• 10+ years in account management, customer service, or program management in aerospace.
• Proven track record leading customer service organizations.
• Strong knowledge of U.S. commercial and military procurement processes.
• Excellent leadership, communication, and change management skills.

Responsibilities

• Build and maintain relationships with Client’s commercial and military teams; ensure customer satisfaction.
• Lead communications and quoting to improve delivery timeliness.
• Identify upsell or cross-sell opportunities to increase revenue.
• Develop account plans with short- and long-term goals.
• Collaborate with sales, marketing, and support for a seamless experience.
• Educate Client teams on Company capabilities and share updates regularly.

Skills

Leadership

Communication

CRM systems

Data analytics

Strategic thinking

Cross-functional collaboration

Education

Bachelor’s degree in Business or Engineering

MBA or advanced degree preferred

Tools

CRM software

Service management systems

Data analytics tools

Job description

What you will get as the Account Director:

• A comprehensive benefits package designed to support our team’s health, financial security, and overall well-being.
• Competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs.
• Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.

What you will be doing as the Account Director:

• Responsible for building and maintaining strong relationships with Client’s commercial and military teams. The primary goal for the incumbent is to ensure customer satisfaction, facilitate communication, and drive business growth by understanding the customers' needs and aligning Company products and services to meet those needs.
• Build and nurture strong, long-lasting relationships with Client's Commercial and Military Product teams, especially with the procurement, leaders, delivery leaders, MRO leaders and Shop Visit Forecasters. Act as the main point of contact, addressing their inquiries, concerns, and quoting to ensure improved and timely delivery.
• Understand the customers' business objectives and goals to provide tailored solutions. Address any issues or conflicts that may arise during the customer relationship, ensuring timely and satisfactory resolution.
• Identify opportunities to upsell or cross-sell additional products such as Engine Wash or services, especially around engine stand leasing, thereby increasing revenue and improved win rate.
• Develop strategies to expand the scope of engagement with Client and other OEM relationships in the region and generate new business leads.
• Create account plans that outline the short‑term and long‑term strategies for managing and growing customer needs. Set measurable goals and objectives and work towards achieving them.
• Work closely with cross‑functional teams, such as sales, marketing, and customer support, to ensure a seamless customer experience.
• Educate the broader Client team about Company’s capabilities and build advocates within Client for our team. Regularly communicate with them to provide updates, share relevant information, and maintain an open line of communication.
• Stay updated on industry trends, market conditions, and competitors' activities that could impact business. Share relevant insights with Client to demonstrate expertise and provide value.

What you will need as the Account Director:

• Bachelor’s degree in Business, Engineering, or related field; MBA or advanced degree preferred.
• 10+ years of experience in account management, customer service, aftermarket support, or program management within aerospace.
• Proven track record of building and leading customer service organizations.
• Strong understanding of U.S. commercial and military procurement processes and compliance frameworks.
• Excellent leadership, communication, and change management skills.
• Proficiency in CRM/service management systems and data analytics.
• Customer-centric mindset with strong problem-solving abilities.
• Strategic thinker who can align customer needs with broader business objectives.
• Strong collaboration across functions and geographies.