Account Executive — Client Success & Growth

The OccuNet Company; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Health savings account

Paid time off

Job summary

The OccuNet Company is a healthcare innovation leader focused on reducing costs while maintaining high-quality service. This Account Executive role is the dedicated first point of contact for clients, collaborating with internal teams to enhance discounts, member experience and overall program results.

You will interpret reporting, identify opportunities to improve outcomes, and work across departments to support growth in a fast-paced environment.

Qualifications

• Eye for accuracy and attention to detail.
• Strong communications skills—written, verbal and interpersonal.
• Multi-year experience in reference-based pricing, self-funded and fully insured plans is required.
• Proven ability to build and maintain client relationships (employer groups, brokers, TPA and carriers).
• Proactive problem solving.
• Comfortable managing multiple priorities.
• Organized thinking with ability to consolidate and communicate information.
• Work independently with good judgment.
• Ability to delegate projects/research when necessary.
• Proactive identification of opportunities to improve client and member experiences.
• Proficient computer skills (MS Office).

Responsibilities

• Attend and facilitate meetings with clients and partners to address ongoing needs and strategic initiatives.
• Coordinate with internal teams to resolve escalated operational, provider, and member issues.
• Collaborate with the Account Coordinator to ensure timely client follow-ups.
• Analyze client reporting and trends related to claims processing, negotiations, and balance billing to identify improvement opportunities.
• Communicate client expectations, feedback and workflow updates to internal stakeholders to ensure alignment with client needs are met.
• Serve as the liaison between clients and internal teams to address inquiries and proactively identify process improvements.
• Communicate client needs effectively across departments to drive better outcomes.
• Collect, analyze, and present client data to highlight key performance trends and insights during client renewals and business reviews.
• Maintain confidentiality of sensitive client and organizational information.
• Perform other duties as assigned.

Skills

Attention to detail

Communication

Pricing experience

Client relationships

Problem solving

Multitasking

Independence

Delegation

Organized thinking

Tools

MS Office

Job description

The OccuNet Company is a healthcare innovation leader focused on reducing costs while maintaining high-quality service. This Account Executive role is the dedicated first point of contact for clients, collaborating with internal teams to enhance discounts, member experience and overall program results.

You will interpret reporting, identify opportunities to improve outcomes, and work across departments to support growth in a fast-paced environment.