Account Executive, Chat (R-19662)

Dun & Bradstreet; Jacksonville (FL); On-site; USD 52,000 - 90,000; Full time

Benefits offered by this job

Generous paid time off

Educational assistance

Health insurance

Job summary

Dun & Bradstreet is hiring for an Inside Sales role based in Jacksonville, FL. You will remotely engage new and existing clients, manage leads via chat, and drive revenue through renewal management, cross-sell, and upsell.

The position emphasizes needs-based selling, data accuracy in SFDC, and building a strong pipeline to meet yearly quotas in a high-energy call center environment.

Qualifications

• Experience in selling an intangible product and/or inside sales.
• Proven track record of achieving quota in a high-volume call center.
• Ability to work in a fast-paced sales environment.

Responsibilities

• Effectively manage incoming leads from Chat feature; transition from lead to client engagement.
• Conduct needs-based assessments and tailor solutions to customer goals.
• Provide customized solutions aligned with prospect requirements.
• Grow revenue by identifying new logo opportunities.
• Maintain accurate data in SFDC for territory planning and forecasting.
• Develop and maintain an active pipeline to meet annual quota.

Skills

Active listening

Sales mindset

Quota attainment

Written and verbal communication

Product knowledge

Time management

Relationship building

Education

Associate's Degree

Bachelor's Degree

Tools

SFDC (Salesforce)

CRM software

Job description

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers .

The Inside Sales function is responsible for selling the Company’s products and services to new and/or existing clients and developing or expanding accounts remotely via telephone or other electronic means. Primary responsibility is to maintain and grow the revenue stream through renewal management, cross-sell and up-sell of new opportunities.

• Effectively manage incoming leads from D&B’s Chat feature on the company website, ensuring a seamless transition from lead to client engagement
• Be able to conduct a needs-based assessment and transition to the customer’s needs to the best product and solutions
• Provide customized solutions based on the unique requirements of the prospect, ensuring alignment with their goals and objectives
• Grow the revenue stream by identifying new logo opportunities
• Maintain consistent and accurate data in SFDC to support territory, account planning and forecasting.
• Develop and maintain an active pipeline of forecasted sales to meet annual quota objectives
• Observe and adhere to all compliance policies, trainings, and procedures while interacting and selling to customers. (Product training, coaching, timecard, and self-assessment, etc.)
• Additional duties as assigned.

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers .

The Inside Sales function is responsible for selling the Company’s products and services to new and/or existing clients and developing or expanding accounts remotely via telephone or other electronic means. Primary responsibility is to maintain and grow the revenue stream through renewal management, cross-sell and up-sell of new opportunities.

Essential Key Responsibilities

• Effectively manage incoming leads from D&B’s Chat feature on the company website, ensuring a seamless transition from lead to client engagement
• Be able to conduct a needs-based assessment and transition to the customer’s needs to the best product and solutions
• Provide customized solutions based on the unique requirements of the prospect, ensuring alignment with their goals and objectives
• Grow the revenue stream by identifying new logo opportunities
• Maintain consistent and accurate data in SFDC to support territory, account planning and forecasting.
• Develop and maintain an active pipeline of forecasted sales to meet annual quota objectives
• Observe and adhere to all compliance policies, trainings, and procedures while interacting and selling to customers. (Product training, coaching, timecard, and self-assessment, etc.)
• Additional duties as assigned.

Education & Experience

• Education Preferred/Required Years of Relevant Experience
• Associate's Degree Required 4 to 6 years
• Bachelor's Degree Preferred

Essential Skills and/or Certifications

• An assertive, persistent, self-motivated professional who is a strong listener with a positive attitude and a limitless amount of energy
• Possess an aptitude for quickly grasping selling techniques and product knowledge
• Has a proven track record of achieving/exceeding quota and ability to thrive in a high volume, high energy, fast-paced, sales-driven call center environment
• Experience in selling an intangible product and/or inside sales experience is strongly preferred
• Computer knowledge with good communication, organizational and time management skills
• Strong listening, written and verbal communication skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Key Stakeholders

• External Clients, Client Success, Marketing, Data, Product, Delivery and Customer Service Team members

Physical Requirements

• Employees must be able to perform the essential functions of this position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.
• Ability to sit, speak and operate telephone and/or computer for long periods of time
• Ability to handle pressure, stressful conditions, and conflict resolution
• Ability to work day, evening and/or weekend hours as needed
• Regular attendance in the office

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leaveafter one year of employment.
• Paid sick timeto care for yourselfor family members.
• Education assistanceand extensive training resources.
• Do GoodProgram: Paid volunteer days&donation matching.
• Competitive401k with company matching.
• Health & wellness benefits, including discounted Wellhubmembership rates.
• Medical, dental&vision insurancefor you,spouse/partner&dependents.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Equal Employment Opportunity (EEO)

Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found . We participate in E-Verify - The current poster can be found .

Accommodations information for applicants with disabilities

Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.