Account Executive, Chat (R-19662)

Dun & Bradstreet, Inc.; Jacksonville, Northern (FL, KY); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave

Paid sick time

Education assistance

Volunteer days & donation matching

401k with company matching

Health & wellness benefits

Medical, dental & vision insurance

Job summary

Dun & Bradstreet, Inc. in Jacksonville, FL is seeking an Inside Sales professional to drive revenue through chat-led engagements and strategic account development.

You will assess client needs, tailor solutions, and expand opportunities while maintaining accurate Salesforce data and meeting annual quotas. Join a fast-paced team focused on growth, compliance, and continuous learning, with opportunities to advance in a global leader in business analytics.

Qualifications

• Associate's Degree required with 4–6 years relevant experience.
• Bachelor's Degree preferred.
• Experience in selling an intangible product or inside sales desired.

Responsibilities

• Manage incoming leads from chat and transition to client engagement.
• Conduct needs-based assessments to match products and solutions.
• Provide customized solutions aligned with client goals.
• Grow revenue by identifying new logo opportunities.
• Maintain data in SFDC for forecasting and planning.
• Develop and maintain an active sales pipeline to meet quotas.
• Adhere to compliance policies and trainings in selling process.
• Perform additional duties as assigned.

Skills

Assertive

Selling techniques

Quota attainment

Inside sales

Communication skills

Time management

Ownership mindset

Growth mindset

Salesforce

Education

Associate's degree

Bachelor's degree preferred

Tools

Salesforce

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Inside Sales function is responsible for selling the Company’s products and services to new and/or existing clients and developing or expanding accounts remotely via telephone or other electronic means. Primary responsibility is to maintain and grow the revenue stream through renewal management, cross-sell and up-sell of new opportunities.

Essential Key Responsibilities

• Effectively manage incoming leads from D&B’s Chat feature on the company website, ensuring a
  seamless transition from lead to client engagement
• Be able to conduct a needs-based assessment and transition to the customer’s needs to the best product
  and solutions
• Provide customized solutions based on the unique requirements of the prospect, ensuring alignment with
  their goals and objectives
• Grow the revenue stream by identifying new logo opportunities
• Maintain consistent and accurate data in SFDC to support territory, account planning and forecasting.
• Develop and maintain an active pipeline of forecasted sales to meet annual quota objectives
• Observe and adhere to all compliance policies, trainings, and procedures while interacting and selling to
  customers. (Product training, coaching, timecard, and self-assessment, etc.)
• Additional duties as assigned.

Education & Experience

• Education Preferred/Required Years of Relevant Experience
• Associate's Degree Required 4 to 6 years
• Bachelor's Degree Preferred

Essential Skills and/or Certifications

• An assertive, persistent, self-motivated professional who is a strong listener with a positive attitude and a limitless amount of energy
• Possess an aptitude for quickly grasping selling techniques and product knowledge
• Has a proven track record of achieving/exceeding quota and ability to thrive in a high volume, high energy, fast-paced, sales-driven call center environment
• Experience in selling an intangible product and/or inside sales experience is strongly preferred
• Computer knowledge with good communication, organizational and time management skills
• Strong listening, written and verbal communication skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Key Stakeholders

• External Clients, Client Success, Marketing, Data, Product, Delivery and Customer Service Team members

Physical Requirements

• Employees must be able to perform the essential functions of this position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.
• Ability to sit, speak and operate telephone and/or computer for long periods of time
• Ability to handle pressure, stressful conditions, and conflict resolution
• Ability to work day, evening and/or weekend hours as needed
• Regular attendance in the office

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leaveafter one year of employment.
• Paid sick timeto care for yourselfor family members.
• Education assistanceand extensive training resources.
• Do GoodProgram: Paid volunteer days&donation matching.
• Competitive401k with company matching.
• Health & wellness benefits, including discounted Wellhubmembership rates.
• Medical, dental&vision insurancefor you,spouse/partner&dependents.

Equal Employment Opportunity (EEO)

: Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities

: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [e-mail] to let us know the nature of your accommodation request and your contact information.