Account Executive

INDiVO | Marketing & Advertising; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

Revenue-share program

Job summary

INDiVO is seeking a motivated Account Manager to build strong client relationships, drive growth, and manage a portfolio of client accounts remotely from within the United States. You will coordinate with strategy, creative, development, and technical teams to deliver value and growth.

The role emphasizes ownership of client relationships, learning how businesses work, and identifying opportunities to expand INDiVO services.

Qualifications

• 2–4+ years of account management or client services experience.
• Direct experience communicating with clients, business owners, or marketing teams.
• Working understanding of digital marketing and how websites, SEO, ads, email, CRM, analytics fit together.
• Strong written and verbal communication skills.
• Excellent organization and follow-through.
• Ability to manage multiple clients and priorities without losing details.
• Comfort leading client conversations independently.
• Curiosity to learn how a client’s business works and identify growth opportunities.
• Commercial instincts to recognize opportunities without turning conversations into sales pitches.
• Experience working remotely within a small, skilled team is a plus.

Responsibilities

• Serve as primary contact for a portfolio of INDiVO clients and collaborate with strategy, creative, development, and technical teams.
• Manage day-to-day communication and maintain client relationships.
• Lead regular client calls, status meetings, and follow-ups.
• Keep projects moving: requests, approvals, and commitments.
• Coordinate with internal team members to ensure clear communication of client needs.
• Translate technical and marketing information into clear client communications.
• Identify opportunities for additional INDiVO services to drive client goals.
• Develop recommendations, estimates, proposals, and account-growth plans.
• Monitor client satisfaction and address issues before they escalate.
• Maintain accurate client activities, opportunities, notes, and follow-ups in CRM.
• Assist with renewals and ongoing account planning.
• Support case studies, testimonials, and INDiVO marketing initiatives when appropriate.
• Travel to client meetings, presentations, and company events as needed.

Skills

Account management

Client communication

Digital marketing knowledge

Organization skills

Multiclient management

Independent work

Commercial instincts

Remote collaboration

Ownership & problem solving

Tools

Google Analytics

SEMrush

WordPress

CRM systems

Project-management software

AI productivity tools

Job description

Remote | Full-Time | $65,000 Base + Account Growth Revenue Share

INDiVO is looking for a motivated Account Manager who can build strong client relationships, keep communication moving, and help grow the accounts they manage.

We’re a full-service digital marketing and communications agency that has been helping companies connect with customers since 1995. Our work spans website development, ecommerce, SEO, digital advertising, email marketing, CRM, analytics, creative, accessibility, hosting, and emerging technologies.

This isn’t a traditional order-taking account role.

We’re looking for someone who wants ownership of client relationships, enjoys learning how businesses work, and can recognize opportunities to create more value for the clients we serve.

What You’ll Do

Account Manager, Client Growth

Remote | Full-Time | $65,000 Base + Account Growth Revenue Share

INDiVO is looking for a motivated Account Manager who can build strong client relationships, keep communication moving, and help grow the accounts they manage.

We’re a full-service digital marketing and communications agency that has been helping companies connect with customers since 1995. Our work spans website development, ecommerce, SEO, digital advertising, email marketing, CRM, analytics, creative, accessibility, hosting, and emerging technologies.

This isn’t a traditional order-taking account role.

We’re looking for someone who wants ownership of client relationships, enjoys learning how businesses work, and can recognize opportunities to create more value for the clients we serve.

What You’ll Do

You’ll serve as a primary point of contact for a portfolio of INDiVO clients while working closely with our strategy, creative, development, and technical teams.

Your responsibilities will include:

• Manage day-to-day communication with assigned clients.
• Build a strong understanding of each client’s business, goals, priorities, and challenges.
• Lead regular client calls, status meetings, and follow-up conversations.
• Keep projects, requests, approvals, and client commitments moving forward.
• Coordinate internally with INDiVO team members to make sure client needs are clearly communicated.
• Translate technical and marketing information into clear, useful client communication.
• Identify opportunities where additional INDiVO services could help clients achieve their goals.
• Help develop recommendations, estimates, proposals, and account-growth opportunities.
• Monitor client satisfaction and address concerns before they become larger problems.
• Maintain accurate client activities, opportunities, notes, and follow-ups in our CRM.
• Assist with client renewals and ongoing account planning.
• Support case studies, testimonials, and selected INDiVO marketing initiatives when appropriate.
• Occasionally travel for client meetings, presentations, and company events.

What We’re Looking For

You may be a strong fit if you have:

• 2–4+ years of account management, client services, marketing, or related experience.
• Experience communicating directly with clients, business owners, executives, or marketing teams.
• A working understanding of digital marketing and how websites, SEO, advertising, email, CRM, analytics, and related services work together.
• Strong written and verbal communication skills.
• Excellent organization and follow-through.
• The ability to manage multiple clients and priorities without losing track of details.
• Confidence leading client conversations independently.
• The curiosity to learn how a client’s business works, not just what tasks they’ve requested.
• Good commercial instincts and the ability to recognize opportunities without turning every conversation into a sales pitch.
• Comfort working independently within a small, experienced remote team.
• A willingness to take ownership, solve problems, and ask for help when needed.

Digital agency experience is strongly preferred, but we’re also interested in candidates from related marketing, technology, SaaS, or professional-services environments.

Experience with tools such as Google Analytics, SEMrush, WordPress, ecommerce platforms, CRM systems, project-management software, or AI productivity tools is a plus.

Who Will Do Well Here

You’re proactive.

You communicate clearly.

You follow through when you say you’re going to do something.

You’re comfortable asking questions and challenging assumptions when something doesn’t make sense.

You don’t need to be an expert in every area of digital marketing, but you should be interested enough to keep learning.

You understand that strong account management isn’t just about keeping clients happy. It’s about understanding their business well enough to help them make better decisions.

And when you see an opportunity to help a client achieve more, you’re comfortable bringing it forward.

Growth Opportunity

This role is designed for someone who wants more responsibility over time.

As you develop your client relationships, deepen your digital marketing knowledge, and demonstrate the ability to retain and grow accounts, there will be opportunities to take on larger clients, greater strategic responsibility, and expanded leadership within INDiVO.

A potential career path could include:

Account Manager, Client Growth → Senior Account Manager → Client Services Leadership

Growth will depend on performance, capability, and the continued growth of the agency.

Compensation

Base Salary: $65,000

In addition to base salary, this position includes an account-growth revenue-share opportunity tied to incremental growth within the client accounts you manage.

The goal is straightforward: when you help INDiVO create additional value for clients and grow those relationships, you should participate financially in that growth.

The revenue-share program is performance-based and provides additional earning potential above the base salary.

Why INDiVO?

INDiVO has been helping businesses solve marketing and technology challenges since 1995.

We’re intentionally not a large, layered agency.

You’ll work directly with experienced strategists, designers, developers, marketers, and agency leadership. You’ll have meaningful responsibility, direct exposure to clients, and the opportunity to influence how their businesses grow.

Because our work covers a broad range of digital capabilities, you’ll also gain exposure to different industries, technologies, and business challenges rather than spending every day focused on one narrow marketing discipline.

We value people who think, communicate, take ownership, and care about doing good work.

Location

This is a full-time remote position within the United States.

Occasional travel for client meetings, presentations, networking opportunities, or company events will be required. Approved business travel expenses will be reimbursed.