Account Executive

DigitalOcean; San Francisco (CA); Remote; USD 61,000 - 93,000; Full time

Job summary

Join a forward-thinking company as an Account Executive, where you will drive growth by landing new customers and nurturing existing relationships. This role emphasizes collaboration with cross-functional teams to deliver exceptional value to clients and exceed revenue goals. With a strong focus on customer success, you will engage with high-value accounts and play a crucial role in shaping the customer experience. If you are organized, proactive, and have a passion for technology, this is the perfect opportunity to make a significant impact in a dynamic industry.

Benefits

Flexible time off

Employee Assistance Program

Career development resources

Equity compensation

Access to LinkedIn Learning courses

Qualifications

• 3+ years experience in account management or sales for technical products.
• Proven track record in customer success and relationship management.

Responsibilities

• Prospect and close new business across target markets.
• Act as primary contact for high-value customer accounts.
• Collaborate with cross-functional teams to resolve customer issues.

Skills

Account Management

Sales Skills

Customer Success

SaaS Experience

Communication Skills

Education

Bachelor's Degree

Job description

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We want people who are passionate about helping fasting growing AI companies succeed by matching them with the cloud infrastructure they need to build and scale.

We're looking for a driven Account Executive to join our team and fuel growth by landing new customers and expanding relationships with existing ones. In this role, you’ll identify and close net new business opportunities while also nurturing and growing key accounts. You’ll work closely with cross-functional teams to deliver value to our customers and exceed revenue goals.

What You’ll Be Doing:

• Prospect and close net new and existing business across our target markets
• Acting as the primary point of contact for business and high-value customer accounts
• Working in collaboration with the support team to resolve customer issues that may arise
• Maintaining regular and meaningful contact with the accounts, including brief followups, feature updates, and meetings
• Negotiate and renew account contracts and communicate new features and upsell opportunities
• Communication customer feedback to the Product and Engineering team
• Collaborate with marketing, product, and customer success teams to deliver a best-in-class experience
  
  

What We’ll Expect From You:

• 3+ years experience as an account executive, account manager or customer success manager for a technical product or experience as a sales or support engineer.
• SaaS experience preferred.
• You're organized, timely, and know how to prioritize tasks efficiently.
• You have proven experience in contributing to onboarding and customer success pipelines and can speak knowledgeably as to how you'd implement them.
• You're friendly and professional, with excellent written and phone communication skills. You're on top of follow-up, prioritization of tasks, and proactive account management.
• You have relationship management experience and can effectively collect and communicate constructive feedback from customers
• You're a self-starter and work well independently.
  
  

What You’ll Be Doing:

• Prospect and close net new business across our target markets
• Acting as the primary point of contact for business and high-value customer accounts
• Working in collaboration with the support team to resolve customer issues that may arise
• Maintaining regular and meaningful contact with the accounts, including brief followups, feature updates, and meetings
• Negotiate and renew account contracts and communicate new features and upsell opportunities
• Communication customer feedback to the Product and Engineering team
• Collaborate with marketing, product, and customer success teams to deliver a best-in-class experience
  
  

What We’ll Expect From You:

• 3+ years experience as an account executive, account manager or customer success manager for a technical product or experience as a sales or support engineer.
• SaaS experience preferred.
• You're organized, timely, and know how to prioritize tasks efficiently.
• You have proven experience in contributing to onboarding and customer success pipelines and can speak knowledgeably as to how you'd implement them.
• You're friendly and professional, with excellent written and phone communication skills. You're on top of follow-up, prioritization of tasks, and proactive account management.
• You have relationship management experience and can effectively collect and communicate constructive feedback from customers
• You're a self-starter and work well independently.
  
  

Why You’ll Like Working for DigitalOcean

• We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
• We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is $61,320 - $92,040 based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
• We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
• This is a remote role.
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Internet Publishing

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