Account Executive

WEX Inc.; North Dakota; Hybride; USD 59 000 - 71 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental and vision insurance

Retirement savings plan

Paid time off

Health savings accounts (HSA)

Résumé du poste

WEX Inc. is seeking an Account Executive to own post-sale client relationships and drive value, retention, and ARR growth.

You will act as the strategic partner, align WEX solutions to client goals, and coordinate with internal teams to deliver exceptional customer experiences. This role emphasizes accountability, cross-functional collaboration, and data-driven improvement across a growing small-business portfolio.

Qualifications

• Minimum 3-5 years of Customer Success or Account Executive experience.
• Bachelor’s degree or equivalent relevant experience.
• Advanced knowledge of CRM and client engagement platforms (e.g., Salesforce).
• Proven track record of managing client relationships and driving account growth.

Responsabilités

• Serve as the primary post-sale point of contact and strategic advisor for assigned client accounts.
• Build deep, long-term relationships based on trust, transparency, and shared goals.
• Take full ownership of account growth and retention, directly contributing to ARR growth.
• Identify and close upsell opportunities by aligning capabilities to client needs.
• Lead renewal processes and demonstrate value through ROI and expansion roadmaps.
• Guide clients through best practices and product features to maximize value.

Connaissances

Customer Success

Account Executive

CRM Salesforce

Communication

Relationship-building

Formation

Bachelor’s degree or equivalent

Outils

Salesforce

Description du poste

Job Description About Team / Role

As an Account Executive at WEX, you are the accountable owner of the post-sale client relationship, responsible for delivering value, strengthening partnerships, and ensuring long-term customer success. This role requires extreme ownership—you are responsible for protecting and growing your accounts, minimizing attrition, driving renewals, and ensuring a world-class client experience. You will serve as the strategic partner and trusted advisor to your clients—deeply understanding their goals, operations, and industry—while aligning WEX’s solutions to help them grow and succeed. Your impact will directly influence account growth and increased annual recurring revenue (ARR) for WEX. Through proactive engagement, strategic planning, and product enablement, you will drive adoption, retention, and long-term loyalty. Within the small business market you will be crucial in building strong, collaborative relationships, understanding customers business objectives and ensuring they realize significant value from our products and services. This role requires an experienced individual adept at building rapport with diverse stakeholders, analyzing data to identify opportunities for improvement while collaborating effectively with internal teams to deliver impactful customer experiences focused on their success. Within the small-market team you will balance strategic customer engagements while utilizing one-to-many digital engagements driving education and product awareness across many customers.

How You'll Make an Impact

Strategic Client Partnership & Ownership

• Serve as the primary post-sale point of contact and strategic advisor for assigned client accounts
• Build deep, long-term relationships based on trust, transparency, and shared goals
• Develop a comprehensive understanding of each client’s business, KPIs, and growth strategies
• Champion client success through regular touchpoints, planning sessions, and business reviews

Account Growth & Revenue Impact

• Take full ownership of account growth and retention, directly contributing to increased ARR for WEX
• Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging client needs
• Lead the renewal process, ensuring timely execution and clear demonstration of value
• Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps

Product Enablement & Adoption

• Guide clients through best practices and advanced product features to maximize value
• Develop enablement plans that support customer-specific business outcomes
• Drive consistent product utilization to ensure adoption and prevent churn

Service Ownership & Escalation Leadership

• Act as the single point of accountability for issue resolution and client satisfaction
• Coordinate with internal teams (Sales, Product, Engineering, Support, etc.) to resolve concerns quickly and completely
• Prevent reactive service by identifying friction points early and proactively addressing them

Communication & Advocacy

• Proactively share relevant product updates, enhancements, and news
• Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements
• Represent the voice of the customer within WEX

Operational Execution & Reporting

• Maintain accurate records of client status, activity, and opportunities
• Monitor and report on success metrics such as satisfaction, renewal rate, and revenue expansion
• Continuously contribute to the evolution of customer success strategies, playbooks, and best practices

Experience You'll Bring

• Minimum 3-5 years of Customer Success or Account Executive experience
• Bachelor’s degree or equivalent relevant experience
• Advanced knowledge of HSA, HRA, FSA, Commuter, COBRA, Retiree Billing, and FMLA Billing preferred
• Strong understanding of Savings & Spending and COBRA regulatory requirements
• Proven track record of managing client relationships and driving account growth
• Experience with renewals, expansions, and achieving retention and revenue targets
• Excellent communication, presentation, and relationship-building skills
• High accountability mindset—you take ownership, deliver results, and build trust
• Ability to work cross-functionally and manage multiple priorities independently
• Proficiency in CRM and client engagement platforms (e.g., Salesforce)

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.

Pay Range: $58,500.00 - $70,800.00

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being.

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.