Partner Account Executive

WEX; United States; Remote; USD 64,000 - 74,000; Full time

Job summary

WEX is seeking a Partner Account Executive in the United States to own post-sale partner relationships, drive renewals, and grow ARR. You will align WEX solutions with partner goals, manage escalations, and lead enablement and strategic reviews.

You will build trusted partnerships, monitor success metrics, and coordinate with product, sales, and legal teams to maximize partner value and reduce attrition.

Qualifications

• Minimum 5 years of customer success or account management experience.
• Bachelor’s degree or equivalent relevant experience.
• Deep knowledge of HSA, HRA, FSA, COBRA, and Direct Billing preferred.

Responsibilities

• Serve as the primary post-sale point of contact for assigned partner accounts.
• Own account growth and retention, driving ARR and renewals.
• Identify upsell/cross-sell opportunities by aligning WEX capabilities with partner needs.

Skills

Customer success

Account management

Relationship-building

Renewals & negotiations

Cross-functional collaboration

CRM usage

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

About Team / Role

As a Partner Account Executive at WEX, you are the accountable owner of the post-sale partner relationship, responsible for delivering value, strengthening partnerships, and ensuring long-term partner success. This role requires extreme ownership—you are responsible for protecting and growing your accounts, minimizing attrition, driving renewals, and ensuring a world-class partner experience.

You will serve as the strategic partner and trusted advisor to your partners—deeply understanding their goals, operations, and industry—while aligning WEX’s solutions to help them grow and succeed. Your impact will directly influence account growth and increased annual recurring revenue (ARR) for WEX. Through proactive engagement, strategic planning, and product enablement, you will drive adoption, retention, and long-term loyalty.

How You’ll Make an Impact

Strategic Partnership & Ownership

• Serve as the primary post-sale point of contact and strategic advisor for assigned partner accounts
• Build deep, long-term relationships based on trust, transparency, and shared goals
• Develop a comprehensive understanding of each partner’s business, KPIs, and growth strategies
• Champion partner success through regular touchpoints, planning sessions, and business reviews

Account Growth & Revenue Impact

• Take full ownership of account growth and retention, directly contributing to increased ARR for WEX
• Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging partner needs
• Lead the renewal process, ensuring timely execution and clear demonstration of value
• Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps

Product Enablement & Adoption

• Guide partners through best practices and advanced product features to maximize value
• Develop enablement plans that support partner-specific business outcomes
• Drive consistent product utilization to ensure adoption and prevent churn

Service Ownership & Escalation Leadership

• Act as an escalation point of accountability for issue resolution and partner satisfaction
• Coordinate with internal teams (Product, Tech, Service, Compliance, Legal, etc.) to resolve concerns quickly and completely
• Prevent reactive service by identifying friction points early and proactively with cross functional teams to addressing them

Communication & Advocacy

• Proactively share relevant product updates, enhancements, and news
• Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements
• Represent the voice of the partner within WEX

Operational Execution & Reporting

• Maintain accurate records of partner status, activity, and opportunities
• Monitor and report on success metrics such as satisfaction, renewal rate, and revenue expansion
• Continuously contribute to the evolution of partner success strategies, playbooks, and best practices
• Performs other duties as assigned to meet business needs

Experience You’ll Bring

• Minimum 5 years of customer success or account management experience
• Bachelor’s degree or equivalent relevant experience
• Deep knowledge of HSA, HRA, FSA, Commuter, COBRA, and Direct Billing preferred
• Strong understanding of Savings & Spending and COBRA regulatory requirements
• Proven track record of managing strategic relationships and driving account growth
• Experience with renewals, negotiations, expansions, and achieving retention and revenue targets
• Excellent communication, presentation, and relationship-building skills
• High accountability mindset—you take ownership, deliver results, and build trust
• Ability to work cross-functionally and manage multiple priorities independently
• Proficiency in CRM and client engagement platforms (e.g., Salesforce)

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Pay Range: $63,700.00 - $74,400.00