Account Executive

Harmonic

New York (NY)

On-site

USD 80,000 - 125,000

Full time

14 days+

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Benefits offered by this job

Generous health, dental, and vision insurance

401k matching

Free lunch in office

Monthly team dinner

Above market cash compensation

Generous vacation and sick leave

Job summary

Harmonic is seeking a full-time Account Executive to drive new customer acquisition and enhance sales processes. The ideal candidate will have a strong background in SaaS, excellent communication skills, and a customer-focused mindset. This role offers competitive compensation, including salary, commissions, and equity, along with generous benefits.

Qualifications

2+ years of experience holding a new business quota.
Excellent communication skills for diverse stakeholders.
Comfort with ambiguity in sales environments.

Responsibilities

Own the entire customer relationship from onboarding to renewals.
Drive account activation and ensure customer satisfaction.
Relay customer needs to the product team.

Skills

Communication

Customer Obsession

Resourcefulness

Technical Acumen

Job description

Harmonic is the startup discovery engine. We believe in innovation, entrepreneurs, and efficient capital markets. It pains us to see great startup opportunities consistently go undiscovered. So, we dedicated ourselves to mapping out the startup landscape and building the index and tools that ensure the most promising founders get found and funded.

The world's largest and most prolific venture capital firms rely on us to find and invest in the next Google, AirBnB, Uber, Stripe, and Anduril. We play a crucial part in ensuring hundreds of billions of dollars get routed efficiently and that the innovations the world would most benefit from materialize.

If you want to work in a high-growth environment with some of the most talented folks on the planet and resonate with our values, read on.

Before reading further, take a look at our cultural values and see if it resonates with you!

We’re looking for a full-time Account Executive, who will be responsible for bringing in new customers to our company. On top of driving critical revenue for our company, we’re excited about how you can help us improve our sales process and product. We believe that our sales journey can be a source of differentiation for our company, and expect our AEs to embody customer obsession shared by the rest of our company.

What we value:

Being customer-obsessed: You’ll need to get to your goals the right way, as we’d rather lose a deal than mislead customers. We expect all of our customer facing team to excel at responsiveness, understanding customer needs and having the product knowledge to solve customer problems.
Continuous self-improvement: We care less about who we are today and more about who we can become. You’ll both receive and provide regular feedback via reviewing calls, written communication and anything else that we stumble across where we can get better. We index heavily on introspection, openness to feedback, and direct communication.
“Get shit done” attitudes: There are definitely easier jobs out there. We’ve gone viral and Account Executives have had a dozen calls per day for a week. We’ve had technical issues where Sales Engineers or Account Managers need to ship things late on a Friday night. Speed wins and retains customers.

Who you are:

Curious: Do you love going deep on your customer’s needs, your industry and product? Do you study your craft? What was your last wikipedia rabbit hole?
Accountable: Do you do what you say you’ll do, with excellence and speed? If you say “I got it” can we trust you so deeply that we can forget about it?
Engaged: How active are you in accomplishing your personal and professional goals? What do you do when you see something that isn’t working?

If you’re curious about the team, here’s more information:

Explore our Team Page to get acquainted with us. We're an exceptionally collaborative, engaged and deeply committed to our shared cultural values.

Specifically, you will:

Own the entire customer relationship from onboarding, to upsells, and through to future renewals.
Work with the world’s leading venture investors to drive success with mission-critical software
Drive account activation and success far and wide, such that every customer is genuinely impressed by how much value we bring to their business.
Relay customer needs to the product team to ensure that our product roadmap properly prioritizes what will bring our customers the most value.
Refine your craft and our processes, and evangelize those practices within our broader team.
Forecast with accuracy to ensure we’re focusing on the right customers.

Role requirements:

2+ years of experience holding a new business quota, with a track record of excellence, ideally in a similar domain (SaaS or data companies).
A resourceful, roll-up-your-sleeves mentality - you’ll help us refine what great looks like.
Comfort with ambiguity and rapidly changing sales environments.
Excellent communication skills - can speak to a variety of users and stakeholders (sales, engineers, data scientists).
Technical acumen, and the ability to learn software products very quickly.
An excitement to work in person most days of the week at our office:
- NYC, NoMad (next to Madison Square Park)

Pay

$80K - $125K Salary + Commissions + Equity

All vary based on experience

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.