Account Executive

RiverHealth; Minneapolis (MN); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health care plan

Paid time off

Training and development

Transportation stipend

Job summary

RiverHealth is seeking an experienced account manager to own a book of employer accounts after the sale closes. You ensure renewals, drive utilization, and grow the relationship so clients stay and expand.

You are the trusted contact who manages renewal risk and the expansion math over time. This role partners with brokers and clients to activate benefits for hourly workers, builds quarterly reviews with utilization data and value delivered, and spots expansion opportunities to drive growth.

Qualifications

• 3+ years owning a book of business in account management or customer success.
• Proven renewals and expansion track record.
• Comfort collaborating with brokers to serve clients.
• Direct, trusted communicator who digs into problems.

Responsibilities

• Run a structured renewal motion across your book and flag renewal risk early.
• Collaborate with clients to activate benefits for hourly workers.
• Create quarterly business reviews with utilization and value metrics.
• Identify and close expansion opportunities with sales and product teams.
• Provide client feedback to the company to guide product improvements.

Skills

Book of business

Renewals

Account management

Cross-functional collaboration

Communication

Broker experience

Job description

About the role

We sell health benefits to hourly workforces — the people staffing kitchens, hotel front desks, and store floors. Winning a group is hard. Keeping it, and growing it, is where the business is actually built. You own a book of employer accounts after the sale closes. The job: make sure clients renew, that their people actually use what we offer, and that the relationship grows over time. If our clients stay and expand, River Health works. If they churn, nothing else we do matters. You carry three things: the renewal number for your book, the trust of every client you serve, and the expansion math that grows accounts the right way.

What you’ll do

• Run a structured renewal motion across your book: track account health, flag risk early, and build the case for renewal before the conversation happens.
• Work member activation alongside clients. Hourly workers don’t use benefits they don’t know about or trust. You partner with clients to drive awareness and usage, because activation is the single biggest lever on whether they renew.
• Build quarterly business reviews that clients find useful — utilization, value delivered, what’s next — not slideware.
• Spot expansion opportunities and run them to close, in coordination with our sales and product teams.
• Feed what you hear back into the company. You’re closest to the client, so you’re our early-warning system on product gaps and our best source of what’s working.

What you need

• 3+ years owning a book of business in account management, customer success, or a post-sale AE role — ideally in benefits, insurance, HR tech, or a product sold to employers.
• A track record on renewals and expansion you can speak to specifically.
• Comfort working through and with brokers, not around them.
• Someone clients trust. You’re direct, you follow through, and you don’t oversell.
• The instinct to dig into a problem rather than route it to someone else.

Nice to have

• Experience selling to or serving hourly-workforce employers (food and beverage, hospitality, retail).
• Familiarity with how employer health benefits, brokers, and plan design actually work.
• You’ve owned an activation or utilization problem before and have opinions about what moves it.

Schedule & location

Full-time. Hybrid in Minneapolis, MN.

Benefits

• Health care plan (medical, dental, and vision)
• Paid time off and paid holidays
• Training and development
• Transportation stipend