Account Manager

Helloriver; Minneapolis (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health care plan (medical, dental, and vision)

Job summary

Helloriver is seeking an Account Manager in Minneapolis to manage and grow client relationships in healthcare benefits. The successful candidate will oversee account renewals, drive awareness and usage of health benefits, and provide valuable feedback to improve service delivery.

The ideal candidate has over 3 years of experience in account management or customer success, preferably in the benefits or insurance sectors. A hybrid work schedule is offered for this full-time position.

Qualifications

• 3+ years of experience in account management or customer success.
• Track record of renewals and expansions in benefits or insurance.
• Trust-building with clients and effective problem-solving skills.

Responsibilities

• Run a structured renewal process across accounts.
• Collaborate with clients to drive awareness of benefits.
• Identify and close expansion opportunities.
• Provide feedback on product gaps to the company.

Skills

Account management

Customer success

Relationship building

Problem-solving

Job description

River Health’s mission is to be the best health plan for hourly workers by making healthcare affordable, reliable, and easy to use with the tap of a button.

What makes River Health different

• Complexity & Cost - We started River Health because healthcare is too expensive and more complex than it should be. We are building a new system that connects you directly to your healthcare provider and brings transparency to the billing process.
• Patient Experience - Accessing healthcare should be stress‑free, if not enjoyable. We invest resources into improving the care delivery process to delight our members.

About the role

We sell health benefits to hourly workforces — the people staffing kitchens, hotel front desks, and store floors. Winning a group is hard. Keeping it, and growing it, is where the business is actually built. You own a book of employer accounts after the sale closes. The job: make sure clients renew, that their people actually use what we offer, and that the relationship grows over time. If our clients stay and expand, River Health works. If they churn, nothing else we do matters. You carry three things: the renewal number for your book, the trust of every client you serve, and the expansion math that grows accounts the right way.

What you’ll do

• Run a structured renewal motion across your book: track account health, flag risk early, and build the case for renewal before the conversation happens.
• Work member activation alongside clients. Hourly workers don't use benefits they don't know about or trust. You partner with clients to drive awareness and usage, because activation is the single biggest lever on whether they renew.
• Build quarterly business reviews that clients find useful — utilization, value delivered, what's next — not slideware.
• Spot expansion opportunities and run them to close, in coordination with our sales and product teams.
• Feed what you hear back into the company. You're closest to the client, so you're our early‑warning system on product gaps and our best source of what's working.

What you need

• 3+ years owning a book of business in account management, customer success, or a post‑sale AE role — ideally in benefits, insurance, HR tech, or a product sold to employers.
• A track record on renewals and expansion you can speak to specifically.
• Comfort working through and with brokers, not around them.
• Someone clients trust. You're direct, you follow through, and you don't oversell.
• The instinct to dig into a problem rather than route it to someone else.

Nice to have

• Experience selling to or serving hourly‑workforce employers (food and beverage, hospitality, retail).
• Familiarity with how employer health benefits, brokers, and plan design actually work.
• You've owned an activation or utilization problem before and have opinions about what moves it.

Schedule & location

Full‑time. Hybrid in Minneapolis, MN.

• Health care plan (medical, dental, and vision)