Retail Account Executive

FreshPoint, Inc.; Washington, Baltimore (District of Columbia, MD); On-site; USD 65,000 - 95,000; Full time

Job summary

FreshPoint, Inc. is seeking an Account Executive to manage and grow relationships with mass-market retail customers, including grocery retailers. This onsite role in Laurel, MD involves travel to local and nationwide customers, with expenses covered, to help customers succeed while meeting sales and profit goals.

The candidate will handle day-to-day account management, expand share of wallet, and coordinate with the CMU HOME team and CRM tools to maintain data and drive opportunities.

Qualifications

• High school diploma or equivalent; valid driver’s license.
• Bachelor’s degree in Business, Sales, Marketing, Hospitality or Culinary Arts preferred.

Responsibilities

• Be the day-to-day contact for customers and inquiries; ensure satisfaction.
• Expand wallet share with existing customers; coordinate with specialists and brokers.
• Coordinate activities with FreshPoint CMU HOME team and manage order guides and alerts.
• Utilize CRM tools for account management and data tracking.

Skills

Account management

Sales strategy

Customer relationships

Microsoft Office

Product knowledge

GoFreshPoint/Tableau/CRM tech

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM tools

Tableau

360 platform

Job description

This Account Executive will manage and grow relationships with our existing mass-market retail customers, including grocery retailers, while also developing new accounts. This is an onsite position in Laurel, MD with travel to customers locally and nationwide (travel expenses are covered). The focus is to help FreshPoint customers succeed while achieving sales and profit goals established by the company.

Primary Responsibilities

• Account Management: Day to Day contact for Customer: Customer & Order Inquiries, Manage Customers to MDA Compliance & Ensure Customer Satisfaction; Build out customer call plan and execute against company expectations
• Increase Share of Wallet with Existing Customers via: Face-time with Customer to identify customer desires/goals, evaluate market trends and recommend products to customers; work with specialists/brokers for product ideation; share information and knowledge with customers as part of value-added service; answer customer’s questions about products, prices, availability and product uses; provide product information and practical training to customer personnel
• Manage activities initiated by FreshPoint CMU HOME team including maintaining customer order guides, LTOs, Red Alerts, etc.
• Sysco 360: utilize the CRM tool for account management, opportunity tracking, task management, logging and maintaining key customer data: contact information, prospective customer, wins, promotions, future business reviews, etc.

Education

• High school diploma or equivalent, valid driver’s license with a driving record that meets company insurability standards. Bachelor’s degree in Business, Sales, Marketing, Hospitality or Culinary Arts preferred

Experience

• Preferred 3+ years prior foodservice sales, B2B experience, restaurant management or culinary background

Skills

• Knowledge of marketing principles, product lines, ordering procedures and credit terms
• Ability to manage end to end initiatives through challenging deadlines
• Excellent organizational and project management skills, including the ability to service multiple customers simultaneously; Able to thrive in a fast-paced work environment
• Proficient in Microsoft Suite of applications (Word, Excel, PPT, etc.)
• Stay current on existing and new FreshPoint technologies (i.e. GoFreshPoint, e-Commerce capabilities, Tableau, 360, etc.) to ensure customers have the latest information.
• Ability to sell, ability to multi task, familiarity with customer service activities and interdepartmental and cross-departmental communications, effectively present information, problem solver
• Preferred: Demonstrated experience with and working knowledge of FreshPoint customers and sales support best practices