Account Discrepancy & Resolution Specialist

First National Bank Alaska; Anchorage, Northern (AK, KY); Hybrid; USD 22,000 - 32,000; Full time

Job summary

First National Bank Alaska is seeking a Research & Adjustment Specialist to investigate irregularities and make precise corrections. You will liaise between branch supervisors, proof, and third-party institutions, ensuring accurate research and documentation.

Ideal candidates will be detail- and process-oriented, with banking experience and the ability to handle confidential information. The role supports daily operations from Monday through Friday in a team-oriented setting.

Qualifications

• Minimum two years related banking experience; or one year related banking experience and one year accounting related experience, education or training; or equivalent combination.
• Preferred: Customer service experience.
• Ability to keyboard 35 wpm; handle highly confidential information.
• Proficient with word processing, spreadsheets, email and internet.
• Ability to read, write and speak English; communicate with customers and staff.

Responsibilities

• Review transactions and investigate irregularities; make adjustments; act as liaison between branches, proof and third parties.
• Review daily image reports; identify exception items and report findings to supervisor.
• Respond to requests for account information and verifications of deposit.
• Prepare transit checks, adjustments, return documents and reports.
• Maintain files with research and documentation; retain supporting images.
• Process bank-to-bank collection items and respond to records requests.
• Perform other duties as assigned; comply with policies and laws.

Skills

Detail-oriented

Process-oriented

Investigative mindset

Written communication

Tools

Word processing

Spreadsheet

Email client

Internet

Microfilm reader

Microfiche reader

10-key calculator

Copier

Fax machine

Job description

First National Bank Alaska is seeking a Research & Adjustment Specialist to investigate irregularities and make precise corrections. You will liaise between branch supervisors, proof, and third-party institutions, ensuring accurate research and documentation.

Ideal candidates will be detail- and process-oriented, with banking experience and the ability to handle confidential information. The role supports daily operations from Monday through Friday in a team-oriented setting.