Account Director (US)

Socially Powerful; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

14 days paid vacation

Health, dental, and vision insurance

401(k) Retirement Plan

Hybrid work (3 days in office)

Job summary

Socially Powerful is seeking an Account Director to lead high-value client accounts and drive strategic influencer and social-first campaigns. You will own the delivery excellence, team leadership, and commercial success across a diverse portfolio, collaborating with Planning, Strategy and Creative teams to exceed client objectives.

You will mentor junior staff, build trusted client relationships, and contribute to new business opportunities while balancing multiple campaigns in a fast-paced

Qualifications

• 5+ years in brand or agency client servicing for high-profile accounts.
• Desirable experience in the beauty industry.
• Passion for influencer and performance marketing.
• Apt at upselling ideas and presenting to stakeholders.
• Excellent organization and ability to lead multiple campaigns.
• Calm under pressure; problem-solving.
• Strong communication and stakeholder relationship skills.
• Experience coordinating cross-functional agencies.
• Experience delegating and prioritising workload.
• Prior line management and coaching experience.

Responsibilities

• Respond to client briefs and guide accounts team to bold and effective creatives.
• Write proposals and pitches to present strategy, creatives, and recommendations.
• Build client relationships and translate objectives into influencer selections.
• Oversee multiple campaigns and flag issues with solutions.
• Provide regular updates to clients via email, calls, and meetings.
• Mentor junior team members and support their development.
• Contribute to new business as part of the pitch team.
• Proactively propose additional activities to grow accounts.

Skills

Influencer marketing

Performance marketing

Account management

Upselling

Client communication

Leadership

Project leadership

Mentoring

Job description

Introduction

Socially Powerful is a global social media marketing agency offering bespoke, end-to-end services to our clients. Our rapidly growing team of creatives, strategists, designers, editors, and account managers work together to create impactful content for our list of global brands, covering FMCG, fashion, beauty, and tech. We are looking to expand our Accounts team within the US, and our agency is seeking an enthusiastic individual to be at the forefront of building our US team, delivering exceptional campaigns with our current and forthcoming clients.

About the role

Account Management sits at the heart of the agency and in this role, you will work closely with every department, as well as a variety of client-side stakeholders to independently and proactively lead some of our large accounts - becoming their trusted point of contact.
As an Account Director, you will own the strategic leadership, delivery excellence, and commercial success across a portfolio of high-value client accounts. You will lead integrated campaign strategy, drive business growth, and inspire cross-functional teams to deliver world-class influencer and social-first campaigns.
You will be a trusted senior partner to clients, a mentor to your team, and a key contributor to the agency’s future - overseeing strategic direction, campaign delivery, business growth, and team development.

Required Skills & Experience

• 5+ years of experience working for a brand or in a client servicing role at an agency, dealing with high-profile clients. Experience working within the beauty industry is desirable.


• Genuine passion for Influencer and Performance Marketing


• Experience in upselling ideas to clients, and ability to present confidently to stakeholders at all levels, to ultimately grow accounts.


• Exceptional organisation and ability to independently lead accounts, managing multiple campaigns to an extremely high standard, in a fast-paced environment, while always maintaining an eye for detail.


• Ability to stay calm under pressure and deal with problems in a logical and efficient way.


• Excellent communication skills and the ability to tailor communication and build relationships with stakeholders at all levels, both internally and externally.


• Experience in all agency meetings and collaborating with different types of agencies.


• Demonstrable experience delegating and prioritising an ever-changing workload.


• Demonstrable experience as a project lead on sizeable client accounts, coordinating members of the Accounts, Planning, and Strategy teams to deliver impactful campaigns.


• Previous line management experience, with a track record of coaching, developing and supporting junior team members to grow their skills and confidence.

Key Responsibilities

• Responding to client briefs, coordinating members of the accounts team to develop bold and effective creatives that are informed by competitive and consumer trends to help achieve clients’ campaign objectives.


• Writing clear and impactful proposals and crafting persuasive pitches to bring to life our strategy, creatives, and recommendations.


• Building a rapport with clients to gain a thorough understanding of their business and objectives, translating this into a client briefing form, and ensuring that all requirements are reflected in influencer selection and throughout the content creation process.


• Oversight of multiple campaigns simultaneously, liaising with your campaign teams constantly to stay up to date on the progress of each campaign and flagging any concerns or potential issues to the team as soon as possible, alongside suggested solutions.


• Sharing clear and thorough updates and reporting with clients regularly over email, phone calls, and face-to-face meetings, while providing recommendations and expertise at every stage of the campaign.


• Presenting clearly and confidently to key stakeholders in pitches, kick-off meetings and post campaign analysis meetings.


• Involvement in new business, representing account management as part of the pitch team.


• Continual forward-thinking and proactive ideation of additional activities that Socially Powerful could propose to clients, based on a detailed knowledge of their business, objectives, and upcoming focuses.


• Building strong relationships with your clients and proactively unlocking routes to grow the accounts you lead.


• Acting as a mentor and manager for junior team members, facilitating their learning and development, aiding their professional growth into well-rounded marketeers.


• 14 days paid vacation, plus an additional day for your birthday


• Health, dental and vision insurance


• 401(k) Retirement Plan


• Hybrid way of working (3 days in the office)